Community resources
Community resources
Community resources
Jira Service Management
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Hi, Is there a possibility to configure products per customer inside Jira Service Management project? Our goal is to be able to generate reports per product under client, for example for this...
- Question
- cloud
- jira-service-management
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Today we have migrated the server that JIRA resides on to another ESX. This was purposley done as part of an ESX upgrade process. Before the move our JIRA system was working fine. N...
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hello all. what is the meaning/reason of the incident types that ends with the word [system]? I see incident types like this: - change - change of [system] - incident - incident of [system] I ...
- Question
- cloud
- jira-service-management
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I am going to send automatic mails to Jira and I want to have an app that can help me to extract information from this email, the PDF file and/or XML file that come attached to the mail. Also, can u...
- Question
- cloud
- jira-service-management
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I can get a list of issues for one of our companies projects just fine hitting the rest api but when trying to access a separate project the same way I am getting a 400 error. I have admi...
- Question
- api
- cloud
- jira-service-management
- rest-api
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Hi I just read the article about setting up CSAT surveys and it's between 1 to 5 stars. Is it possible to have it be thumbs up and down instead?
- Question
- cloud
- jira-service-management
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When I respond to a service desk ticket and want to add a Knowledge Base article, I have the option to create a new article using the How-To or Troubleshooting template. After I write the new article...
- Question
- cloud
- jira-service-management
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Hello, looking for creative guidance on the best way to solve the use case: Setup: - JSM hooked up to Opsgenie (JSM ticket creates Opsgenie Alert to same team) - JSM hooked up to JIRA (JSM ticket ...
2,981 views 7 0 Deleted user March 19, 2021- Question
- opsgenie
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Hi all, I was wanting to create an automation that comments on particular issues on creation to get more information for the requester. Because Jira service management doesn't provide the ability to ...
- Question
- cloud
- jira-service-management
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we have started sprint 67 which has issues in review which need to be closed and be part of Sprint 66. Is there a way to retrospectively moved the review/closed tickets to a closed sprint so that vel...
319 views 1 0 Deleted user March 19, 2021 -
I have use case where I'd like to create a JSM request form (to write a blog for the company). We have JSM Cloud. My first question: is it possible to embed the form in a Confluence page? Then, e...
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Is there any way to access the Customer fields (e.g. Manager, Department, Email, etc.) from within an Issue? For example, I want to see a list of all issues submitted by a specific department in one ...
- Question
- cloud
- jira-service-management
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SLA feature not working in Jira service desk 4.13.4 after we upgraded the same. We upgraded Jira on test environment from 7.13.1 to 8.13.4. After Jira software upgrade, we directly upgraded ...
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I installed "Extension for Jira Service Desk" to create better request forms but when I go in the parameters of the project to do it, it doesn't appear. I checked everything and it is correctly inst...
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We've been building our projects as Stories and creating subtasks under each story as the work to do, so to speak. We're looking to create a report that will show us all the stories in a list w...
- Question
- jira-service-desk
- jira-service-management
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Dear all, New to JIRA Service Management administration, and playing around to see if it can be setup for a use case we have. I have used JIRA Helpdesk in the past but only as a user rather than as ...
- Question
- cloud
- jira-service-management
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Hi, As shown in the above graph, can we change the y-axis parameter of the graph. Also instead of choosing 7 days can we choose the data range according to our need. Pl...
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Hello, we use automation to send out https webhook posts to grab data from our jira cloud tickets. We want to make this more secure by only allowing atlassian to communicate with our public...
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Hi all! I am looking to implement a Live Call Routing solution to ensure high Severity calls from our clients can reach our on-call staff. It seems that OpsGenie is fit for this purpose, but I hav...
- Question
- opsgenie
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While adding people as Agents to the service desk they get added as an customer and there is no option to delete that relation unless we delete the people profile from the Jira and add them again . P...
- Question
- cloud
- jira-service-management
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I read a lot of the documentation and it says you can use Jira Service Management for External Customers, but after playing around with it I think that means external to my organization not to extern...
- Question
- cloud
- jira-service-management
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I have tried several times using the different request types in the respective workflows, but it is not possible for a customer to select something or change the status themselves. Could someone plea...
- Question
- cloud
- jira-service-management
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We currently use several service desks within Jira each with their own portal, grouped under our company help center which is branded with our company logo. However we are needing to create a new ser...
- Question
- cloud
- jira-service-management
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Hello, I am trying to find a greek language pack so that customers can have the option of Greek when updating the language in the user preferences of their profile. However, Greek does not seem to ...
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I cannot work out how to set up "Automation" for customer notifications that will trigger an email to the Reporter when a linked issue is created for their Service Desk request. Scenario: Cus...
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