Unable to pull values from Custom Fields in New Project

[Mike Ruttan]

Hi All, 

I am struggling with the use of custom fields in a newly created Service Management project.  I have had success with calling information from our other SM Projects, but nothing seems to work across all of the request types that I have created.  

My custom fields have been added to the appropriate screens, and the data entered can be found in the desired field within the ticket.  I can also call the value of the field to use as a viewable item in the queue for the project. (attached images)  I have tried the following methods of calling my data forward but nothing seems to work.    I have tested using the following Syntax:

{{NPF-Description.value}}

{{issue.fields."NPF-Description"}}

{{issue."NPF-Description"}}

{{issue.customfield_10235}}

{{customfield_10235}}

{{issue.customfield_10235.value}}

{{issue.customfield_10235.name}}

Any help would be much appreciated.  Thanks

[Hana Kučerová]

Hi @Mike Ruttan ,

I'm sorry, but I don't understand what you are trying to achieve (unfortunately the attachments are missing).

Are you creating some automation rule?

Thank you.