Community resources
Community resources
Community resources
Jira Service Management
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Hi Atlassian Community, Emily here from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Management Server and Data Center 4.18...
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I see that search results are limited to the top 3, and this is a known issue. Will this ever be fixed? I have just uploaded a large user manual to Confluence, linked to the service management port...
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So i currently have a knowledge base set up for my JSD project and i have some filters and sheets attached to some of the pages in that knowledge base. However, when i try to search for anything the...
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When we select Project Settings -> Widget we get an error - "Unable to install the widget. Please try again in a little while."
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Hi everyone I have set up my first two ITSM projects. Each of these is for different clients groups/products. Is there a way of setting up the portals so that they don't have the link back to the m...
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I want to integrate jira into third party application using OAuth1.0.For this,I used public key value as SSL certificate value.I used the following code to generate RSA key, private PrivateKey getPr...
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We are using google chat and want to use it for notifications from opsgenie. the webhook format is not directly understood by google chat. is a integration on your roadmap?
- Question
- chat
- cloud
- notification
- opsgenie
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Hi - I've set up Confluence for my company, hoping to convince them to adopt it. For now, I'm using the free plan and my aim is to roll this out to the entire organisation. When I trie...
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Have Zabbix v5.0 w/ OEC v1.1.4 ... the config.json only allows for a single api_Key, yet we need Zabbix to notify multiple different application teams. I know that we can specify a respon...
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Some customers will never use the portal and will only email. I notice that when the agent replies to customer, no previous communication in kept. There is no context to the reply. How is the custom...
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I am already part of an organization, but it says I need to 'add' or 'claim' one when I try to add new users or do anything. i don't understand what the issue is.
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Dear Team, Ticket was not creating while we send an email, even we checked the email configuration setting. every thing is seems correct. But tickets not creating. Kindly help us on the requ...
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Hi, Is it possible to automatically add some as participant on issue if you @mention them in comment ? At the moment when I @mention someone in the comment they dont g...
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Hi, I have Project Admin to the Service Project and Site Admin to Atlasssian. I am trying to follow these steps and cannot find the: Customize the columns in your custo...
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Hi everyone, I have returned with another niche automation/request. Scenario; A. Our monitoring utility (Icinga) creates a card whenever an issue is detected. In this card is stored details of the...
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I read on the knowledge base that you can restrict in customer permissions for customers only added to that project but the option does not exist in the UI. How can I have customers only seeing thei...
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Hello community, We successfully integrated OpsGenie and VMware VCSA. We have several alert definitions on vCenter like CPU usage, memory usage etc. Memory alerts comin...
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the admins for JIRA and JIRA service management are different and i want to keep only 3 agents in JIRA service management which are different from the admins in JIRA these 3 are completely dif...
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Dear All, We are trying to integrate ospgenie cloud version with PRTG on premise 13, we are not getting any error but when sensor is down in PRTG its not creating alerts in ospgenie, Any he...
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HI. When our customer register bugs I will be responsible for all of them. I would like to have this field blank and that I can descide who should have the ticket.
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I have created a new issue type as " emailed request internal ", to distinguish my tickets raised by internal emails or any external email like Gmail. But the workflow for my new issue type is...
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We have five operational teams, each in a different state and in different time zones. I’m trying to set up Opsgenie so that notifications for P3, P4 and P5 messages aren’t created during night hour...
- Question
- opsgenie
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May I know whether PDF format is disabled or enabled in resource module of Bigpicture. Because I don't find it big template.
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Wanted a free plugin or automation or built in jira feature so that the Asset has to pickup the information within the linked ticket once we link unit.
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Hello, Is it possible to create a field so that I can use for automation but hide it completely from the agent view and customer view? This is for a next-gen project. Thank...
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| January 8, 2026 3:28 PM PST | ||
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| May 20, 2025 8:44 AM PDT |