Jira Service Management

Hi I'm using Jira Service Desk 4.13 on prem.   I am new to this group and I'm digging into some reports I'm inheriting. I see a report called "Service Desk Time to Resolution". I see that it's...

• Question
• jira-service-management
• jira-service-management-server
• server

This seems like a very standard scenario but I can't find anything in the UI that looks like it would achieve what I'm trying to do.   I'm trying to add a custom issue type, say a request spec...

• Question
• cloud
• jira-service-management

User email responses to Jira ticket emails are not received by Jira or appended to the ticket. Have tried whitelisting my email domain in Settings->System->Incoming Email->Advance Conf...

• Question
• cloud
• jira-service-management

When creating a Zoom conference call from Opsgenie (via Zoom integration), the creator of the Zoom call from the Incident details page is able to open the Zoom call / link without any issues. The ...

• Question
• cloud
• opsgenie

Hi, One of the user on our JSM instance when tries to create a linked issue from within the ticket observes that whatever the issue type he selects the issue type resets to service request only. Fo...

• Question
• cloud
• jira-service-management

I have a service management project and I am trying to add an external. I go on to the 'Add customers' section / enter the email address and it says the user has been added in fact the user was on he...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hello, i have a main project and i want to duplicate it to do some tests. When I creat e new project then select Create with Shared Configuration there is an error message in bottom left corner&...

• Question
• cloud
• jira-service-management

Hello, We are evaluating opsgenie and I am not able to add more than one rule for my team. Any idea why I can create only one rule or why the Add rule button is not appearing any more ? Note t...

• Question
• opsgenie

Dear all, We need to try to automate as much things we can and we were thinking of a scenario during our evaluation of opsgenie. Question 1 :  Is there a way to create automatically an incide...

• Question
• opsgenie

Is there a way to set your landing page to the 'current' page you have showing? The way you can in CHROME? thanks!!

• Question
• cloud
• jira-service-management

Hello Community, Jira Service Desk I get code to embed in my own panel. However, I want to customize the panel in terms of language (Turkish). What can I do about it?

• Question
• cloud
• jira-service-management

Hi, the title basically says it all but it would be extremely beneficial for myself and my team if the ability to move requests to different projects as needed could be developed for Jira Mobile (I u...

• Question
• cloud
• jira-mobile-apps
• jira-service-management
• jira-software
• jira-software-cloud

Hey all,   We just launched Jira Service desk and Confluence.  We wanted to be able to have "public" KB articles that our customers can search for in the customer portal but also have "p...

• Question
• confluence
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• permission

Dear all, I am evaluating opsgenie and I am actually checking how the different type of notification works. In the notification setting I have set it up to be all ( email, sms, voice call) In appa...

• Question
• opsgenie

We have recently switched to the Jira Mgmt Cloud and I'm having trouble configuring a few things... Issue #1:  We've figured out how to allow replies from the client to show as a comment on the...

• Question
• cloud
• jira-service-desk
• jira-service-management

Good day! We currently plan a migration from Jitbit to JSM. Previously we had the following configuration for mail at Jitbit: As you can see support@wallarm.com is a Gsuite mail group, not a si...

• Question
• cloud
• email
• jira-service-management

I have a rotation in my testing calendar for myself weekdays until December 3rd, 2021 However on opening the Calendar in Outlook, it only shows the events up to the end of June 2021. I have noticed...

• Question
• opsgenie

Jak sprawdzić czy osoba posiada utworzony profil w centrum pomocy?

• Question
• cloud
• jira-service-management

Hi everyone, First and foremost I'd like to say I already checked this two threads on the matter but I couldn't solve the problem with any of them. One of the threads says I should refer to this doc...

• Question
• jira-service-desk-cloud
• jira-service-management

Hi Community!, I'm creating a request form for the incident issue type in ITSM and would like to add a custom field with closed but large list of single choice options. System allows me to input it ...

• Question
• cloud
• jira-service-management

Is there a function for my attached emails (which are in my projects) to open in outlook? Right now I can only open the email but it does not give me the option to open it in my outlook as well. Is t...

• Question
• cloud
• jira-service-management

Dear all, I embedded the Service Desk Widget into a website and it seems to be working (at least it's appearing) and I can fill out the form. Even if I attach an attachment, it takes a while (it see...

• Question
• cloud
• jira-service-management

Hi there I was wondering is there any way to add  voting field on the agent view in jira service project? 

• Question
• cloud
• jira-service-management

Hi,   I have configured SLA for my IT Service Desk Project. I have made trigger that it start countdown when agent start working on ticket. But I see SLA get attached with only manually create...

• Question
• cloud
• jira-service-management

Is there a way to only display transitions statuses for certain forms?   For example, I have 1 form - support workflow.  I would like to display the status Closed or Cancelled to the ...

• Question
• jira-service-desk
• jira-service-desk-cloud
• jira-service-management