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Jira Service Management
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How can I make a client within a project or organization see the assets of insight? Without accessin
How can I make a client within a project or organization see the assets of insight? Without accessing, I can only see them. is there any way? On server.
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I have a dashboard with the Filter Results-gadget. When I try to Approve a ticket via the dashboard, nothing happens. I can see that the URL changes, but nothing is happening, and the tick...
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Hi, We have the following behaviour currently ony with one user: When she creates a ticket, she is correctly set as the reporter but she doesn't get any comment notifications. When she goes into h...
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Hi there I am runnning through these steps https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-salesforce-service-cloud/. I have completed all the steps and set up a sandbox Sal...
- Question
- integration
- opsgenie
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I need to create ticketing board in my running board. question do we have any ready made template can be used as ticketing system as like remedi tool or ALM
- Question
- jira-service-desk
- jira-service-management
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In a service desk project there are 3 teams We want to turn off "Reply To Customer" for 2 teams only, is this possible ?
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Will automation for Jira allow insight fields to be used in the automation? I am testing the app and not able to add insight fields to an action in an automation. Is this normal behaviour? I...
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Hi, we are implementing the use of the Knowledge Base that is linked to our Jira Service Management cloud. Currently, we have set up 1 language (the default one) but we want to also help our custome...
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Hello All, We have a use case where we need to create a Jira (JSM) issue for every record returned by the IQL. We are unable to achieve these using the native automation available. Kindly provide a...
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.One thing what i See is we currently use Confluence to store the Documents..Whenever there is a Change required..we go to Jira to create a issue an run through a Workflow..This seems Little bit Diff...
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We're creating multiple teams, for example a Security Team and a Backup and Recovery team. I may be a member of both teams, but depending on the Team I want my alerts differently. I want phone calls ...
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Hi everyone! What I want is to be able to add people only to a project, but not to the hole Jira. Is it possible? Thanks!
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I accidentally uninstalled Insight for Atlassian Cloud. Uninstalled app Insight for Atlassian Cloud (com.riadalabs.jira.plugins.insight version 1.1.8-AC) I went to reinstall the plugin and I can't ...
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Hi, I'm getting below error... But I have specified the Project key. I have tried different version by replacing Key with Id but still same error message... What am I missing... any help is highly...
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Hello all! Need help with a specific issue I'm trying to solve using automation rules between two projects. I have created an automation rule for when a specific issue type is created in Projec...
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Hello all, I have a question about the options when creating tickets by incoming email. I have a mail address for a customer network on which status messages come in, e.g. virus scanner on a find o...
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Is it possible to display an issue while having the Details of the issue collapsed by default? I only need the details displayed if the user selects to show.
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There's an error every time I try to allow my costumers to access the Service Management projects in Jira. The other problem I'm having is when I try to plan an issue for someone on my...
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We have integrated kapacitor with OpsGenie and configured it to duplicate messages, and this is working fine. The Message in the alert reads P3, "Warning Server-1 Memory usage is 80%" When further ...
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Have Atlassian wired up any automation between a Jira Service Management project and Aha.io for feature request tracking and Aha updates showing the status of the Aha item and potentially from there ...
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Hello, I need to desactivate a field in my project. I'm not able to complete the field when I try to open a new story or bug, and also this mandatory field is not allowing me to create any kin...
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Hi Jira Community, It seems like the path to changing the layout of our Support Portal form has changed in Jira. I cant seem to get to the right page in our ASD (service desk project) as I once did....
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I had configured the Discovery app using Discovery -s and set the IP range; ex. 192.168.1.0/24 and let the Discovery agent scan my subnet. I knew I had 46 servers on this subnet. The Disco...
- Question
- insight
- jira-service-management
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Hi, We have been using Jira for quite some time for ticketing for our IT Support side of the business and love the product. I was just curious if anybody is in a similar boat or had...
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Hi, I have create a new workflow and resolutions with all status is Unresolved Now I have a added a Post Function for the specific 2nd last transition as below : The Resolution of ...
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Atlassian Community Events
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| Subject | Author | Posted |
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| 2 hours ago | ||
| yesterday | ||
| October 29, 2025 8:42 AM PDT | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT |