Billing confusion in Jira Cloud

[Marcel Jünge]

Hi,

i have a question regarding the billing in Jira Cloud:

How are User counted towards billing? 

We have different Projects. For Example: Projects in Jira Service Management and Jira Software.

If i add a user in the project how is he counted? I just dont get it...

Lets say i add a User A in a Service Management Project and additionally in a Software Project. Do i have to pay twice for this user for each project?

And also: Which Project roles are billed? For example: We have Simple User role, Service Desk Team role..WHich role is licensed and which not?

Thank you,

Best regards,

Marcel

[Jack Brickey · Accepted solution]

JSW and JSM are separate applications. If you have a user that needs both then you will pay for each license. If the user only uses one then they pay only for that one app. The one exception is if a licensed user of JSW has only browse access (non-agent) in. JSM project there is no additional charge.

[Marcel Jünge]

So does that mean that if the User is in different Projects in Jira Service Management (For Example IT Service and HR Service) he will only be billed once?

Another question: If i add a group in the project will every person in this group be billed?

[Jack Brickey]

Billing is not at a project level it is on the application. So if an agent is on 1 or 10 JSM projects that is a single license. 

regarding groups - groups consist of licensed users. Once a person is licensed they can be in as many groups and projects as you like without additional charges.

[Marcel Jünge]

Ok, now i get it. Thank you!