Community resources
Community resources
Community resources
Jira Service Management
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I created a test execution, inside of it i place 3 tests,What I need to is update the test execution to each test and make upload of evidences to each test. I'm trying use the documentat...
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I am trying to import a CSV file into Jira Service Desk. The file contains tickets with comments. For example, a ticket has 50 comments. After uploading, the comments are imported in the wrong order....
- Question
- jira-service-desk
- jira
- jira-server
- server
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Hey community, I have created a new issuetype and I want to change that request via mail are connected to this new issuetype. To achieve that I am in the Project settings in "Email request" and ent...
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We are using Jira service management as a support tool for customers. I have a question about behaviour when a limit is reached. When we hit the 100 notification limit, will our messages to custo...
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Hello, I have just found out that JSM issues have a new feature. If you, as an agent create a new issue not from the portal but from your agent panel and you assign the issue to a agent of your tea...
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We use the JIRA software server version, We also installed JIRA service management on the same instance However, we find that several components in JIRA service management are not enabled, which ma...
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Please help me. I would like to set permissions for downloading attachments. Is there a way? If there is no way, when will new features be added?
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There is a Description field for each Dashboard when configuring. But the Description does not show when viewing the Dashboard. I would like it to, is that possible? In order to get ou...
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Hi, May I know how can I sort the order of the created request types in the group for the Portal in the JIRA service desk. Best Regards Noor Aknan
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How can I hide JIRA default group from Portal instead of delete it. I can see the delete option but no hide option. Best Regards Noor Aknan
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Hi all, Does anyone know how to retrieve user data in Jira after deletion? cuz when deleting, all the dashboards were created by the user been removed immediately! So, I don't know how...
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Hi, I am not an Admin - merely investigating if Jira has the capabilities to complete an action to solve a problem - and I have been tasked with the following: Question: Is it possible for a ...
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Hello! Couple requests revolving around being able to tag. 1. Requesting the ability to be able for Agents to tag participants who have not Reported the issue or commented on the issue (we currentl...
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Hi Atlassian Community, Emily here from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Management Server and Data Center 4.18...
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I see that search results are limited to the top 3, and this is a known issue. Will this ever be fixed? I have just uploaded a large user manual to Confluence, linked to the service management port...
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So i currently have a knowledge base set up for my JSD project and i have some filters and sheets attached to some of the pages in that knowledge base. However, when i try to search for anything the...
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When we select Project Settings -> Widget we get an error - "Unable to install the widget. Please try again in a little while."
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Hi everyone I have set up my first two ITSM projects. Each of these is for different clients groups/products. Is there a way of setting up the portals so that they don't have the link back to the m...
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I want to integrate jira into third party application using OAuth1.0.For this,I used public key value as SSL certificate value.I used the following code to generate RSA key, private PrivateKey getPr...
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We are using google chat and want to use it for notifications from opsgenie. the webhook format is not directly understood by google chat. is a integration on your roadmap?
- Question
- chat
- cloud
- notification
- opsgenie
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Hi - I've set up Confluence for my company, hoping to convince them to adopt it. For now, I'm using the free plan and my aim is to roll this out to the entire organisation. When I trie...
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Have Zabbix v5.0 w/ OEC v1.1.4 ... the config.json only allows for a single api_Key, yet we need Zabbix to notify multiple different application teams. I know that we can specify a respon...
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Some customers will never use the portal and will only email. I notice that when the agent replies to customer, no previous communication in kept. There is no context to the reply. How is the custom...
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I am already part of an organization, but it says I need to 'add' or 'claim' one when I try to add new users or do anything. i don't understand what the issue is.
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Dear Team, Ticket was not creating while we send an email, even we checked the email configuration setting. every thing is seems correct. But tickets not creating. Kindly help us on the requ...
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| 4 |
| Subject | Author | Posted |
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| yesterday | ||
| June 18, 2025 4:57 PM PDT | ||
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