Community resources
Community resources
Community resources
Jira Service Management
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Is it just me or have other people seen the formatting of dates in Jira become diverse? In the old format view we had our dates as: dd/Mmm/yy (e.g. 23/Mar/21) and that format persisted throu...
- Question
- cloud
- date
- jira-service-management
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We are using batched/bundle emails. When a service desk ticket closes the customer gets an email with resolution details and the customer satisfaction survey, Is there a way to make th...
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Hi, this is a pretty wide open question, but all of the sudden I am not able to receive JSM/ Service Desk Tickets into Opsgenie for one of our teams. I've went so much as to create a new JSM integra...
1,306 views 5 0 Deleted user March 24, 2021- Question
- opsgenie
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I want to hide a request type (ongoing project) from the portal for me and my team to use to track projects. I don't want people to be able to choose this type when submitting a request
- Question
- cloud
- jira-service-management
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My team has had 0 breached tickets in the past two days. I have a report with their names as the assignee using the %-met on Time to Resolve. It shows 67%. What am I missin...
- Question
- cloud
- jira-service-management
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Hello :) I'm wondering if its possible to iterate through a multi user field and add each user as a watcher to an issue through Jira automation. I've set something up already for addi...
- Question
- automation
- cloud
- jira-service-management
- watcher
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In the scheme incident you ask default questions like whats the problem, etc I also like to ask in what department the person is in. We have 32 departments and domains in Office365. Is it possible i...
- Question
- cloud
- jira-service-management
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I would like to see that satisfaction comment when I open a resolved ticket. I can see the satisfaction rating, but not any associated comment. How do I get this field visible in th...
- Question
- cloud
- jira-service-management
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Hi, We have a requirement when we want user to provide a comment before closing/cancelling a ticket. For each issue we have two options - Add internal note/Reply to customer. We want to make Reply t...
- Question
- cloud
- jira-service-management
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I have a project that other Administrators should not be able to access. How can I exclude them? If I remove administrators from the browse project permissions it yields an error. Thank you
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I encountered some design challenges/questions in my new JSM Cloud project. Please give some suggestions. - Request types for portal: 1) Password & Account 2) Email & Calendar 3) Prin...
- Question
- cloud
- jira-service-management
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Dear All, I have configured the SLA times for my project. How to get a full list about: 1. All tickets in all statuses with SLA times, met and breached Many thanks for any help, Radek
- Question
- cloud
- jira-service-management
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Hello, how I can export data from different fields jira service desk to a SQL databaseInsérerTraductions de toother
- Question
- cloud
- database
- export
- jira-service-management
- sql
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Hi community, I am trying to get acknowledgement of alerts in Opsgenie to trigger (via HTTP API) acknowledgement in PRTG of the initial alert. I have everything else in terms of the HTT...
- Question
- cloud
- integration
- opsgenie
- python
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HI ALL , My contact withe my customer is based on the asset provided.For example, ASSET-A is covered by SLA1 .If I use the asset management plugin will the incident be able to pull all this data for...
- Question
- cloud
- jira-service-management
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I need to create a custom field that, for example, will contain a list of roles for employees. any people manager will pick from this list. HR needs to manage this list. They need to be ...
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Hi All Is there a way I can created a rule that prevents an issues from being resolved/closed if the issue is linked to another issue or has a sub task ? I'm on JIRA Could
- Question
- cloud
- jira-service-management
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Hello Jira Service Desk community, Emails being sent from non company (private) emails are being rejected. We receive the following message: Reporting-MTA: dns; kpmgnl.atlassian.net Arrival-...
- Question
- cloud
- jira-service-management
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When answering to customer opened tickets, I'd like to have a rule that sends those answers via e-mail to a particular address (this is because we should Cc our support email). Is it possible?
- Question
- cloud
- jira-service-management
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In our company, we are trying to use Jira Service Management to better handle support requests. These requests come to our Support e-mail, which we set up on Jira. So now each e-mail we receive on o...
- Question
- cloud
- jira-service-management
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We are creating multiple service request to different SDM project from one customer portal. When using the create service request automation the Reporter in the newly created project is Automat...
- Question
- cloud
- jira-service-management
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We use portal groups to organise requests based on the services. Is there a way to set the affected services field depending on the portal group? Thank you Reinhard
- Question
- cloud
- jira-service-management
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I looked at the new issue layout about a month ago but it was lacking the tab features so I waited until they were added. Now with a week to go before we are forced to migrate to the new issue layout...
- Question
- cloud
- comment
- jira-service-management
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Viewing user-generated queries not working?
- Question
- cloud
- jira-service-management
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Hello, I would like to send the latest comment of an issue as an email using the regular JIRA Automation. I can set up the when, if and then part, but in the Send Email action I see no way how...
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