SLA linked to assets

[Yasser AbdelMoniem]

HI ALL ,

My contact withe my customer is based on the asset provided.For example, ASSET-A is covered by SLA1 .If I use the asset management plugin will the incident be able to pull all this data form the asset database . 

[Dario B]

Hello @Yasser AbdelMoniem ,

I'm not very familiar with this topic but from what I can read the new Insight integration in JSM Cloud supports IQL in JQL , so this should work out of the box:

• Use Jira and Insight Query Languages with Insight

However, please notice that this is not supported in the Insight app (that will go end-of-life for existing users on March 31, 2022). According to below page this is only available for Insight in Jira Service Management Cloud Premium or Enterprise: 

• What are the differences between Insight in Cloud & Server?

For further details see:

• Manage your assets and configuration items with Insight 

Cheers,
Dario