Unable to filter slack notifications with JQL for organisation

[Ben Outram]

im trying to set up a slack notification filter using jql. The filter works until i add in AND organizations = 'example'. Ive tried this on a different instance that we have and it works.

The organization exists as Jira suggests them when i type organization = so it detect this is a field and there are values. When saving the JQL filter i just get invalid JQL. The exact same JQL works when i use it on a filter so im wondering if this is related to how the project is set up?

Im trying to send notifications to a specific slack channel if the org is a certain value.

Can anyone help?

Thanks!

[Tomislav Tobijas]

Hi @Ben Outram ,

You're saying that saving JQL under channel integration (for Slack) doesn't work when you add "organizations = <org-name>"?

I've just tried a simple query and it seems to work.

What kind of error message do you get when trying to save the query? Also, can you share full query you're trying to add here?

Cheers,
Tobi

[Ben Outram]

Hi,

i just get the below:

it works if i do anything else other than filtering by organization

Thanks,
Ben

[Tomislav Tobijas]

Hmm @Ben Outram ... Interesting

Have you tried removing all filters except 'issue created' (which is a default one)?

Also, if you use this JQL in global item search, do you get any results with it?

If nothing, you could reach out to Atlassian Support and grant them data access so they can analyze this further.