Public comments on JIRA Service Desk is not being sent to customers

[support]

I deleted the incoming mail handler to re-authorize the email, which ended up deleting the Email Request, Incoming Mail Handler, and Mail Server settings. Ive added the "Email Request" to the company domain support email, and the incoming mail handler is set to default, and the mail server is also set to the JIRA Default Cloud Mail Server. 

New tickets now seem to be getting created, and the public comments being sent by the "Assignee" works, but the public comments made by an ADMIN of the Service Desk Project don't get sent.

The comments made by both users (Service Desk Team and the ADMIN) are not to be seen in the logs in the "reply to" email section in service desk project settings. 

How do I switch it back to the way it was working previously?

[Christopher Yen]

Hi @support , welcome to the community. 

so some emails are going out but not the comment to customer for anyone other than the assignee? I would check the customer notifications and make sure Public comment added notification is enabled first