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PRTG integration (Python script)

Richard Norman

Hi community,
I am trying to get acknowledgement of alerts in Opsgenie to trigger (via HTTP API) acknowledgement in PRTG of the initial alert.
I have everything else in terms of the HTTP PRTG Opsgenie integration functional.

The issue I seem to be having revolves around the local OEC service on the PRTG server having issues running the python script. The script in use is the one referred to from the Atlassian PRTG integration article and available from Github.

The error I am getting is pasted below and seems that certain parts of the ActionExecutor script are not understood.
I am not a python coder so there is every chance I have completely misunderstood what manipulation I need to do with the script.

Any insight would be great

Thanks

Rich

Python errors:

[37mDEBUG[0m[2021-03-24T13:42:13.199198Z] Job[a658b2e9-7884-41b8-a631-fbc3982971df] has been processed by worker[d15b95b2-b14e-448b-8a83-1e34eeb67723].
[37mDEBUG[0m[2021-03-24T13:42:13.3519763Z] Message[289159ad-e8f5-4456-88c6-3d158e31d534] is deleted from the queue[us-west-2].
[37mDEBUG[0m[2021-03-24T13:42:13.3880999Z] Successfully sent result of message[a658b2e9-7884-41b8-a631-fbc3982971df] to OpsGenie and it took 0.188902 seconds.
[37mDEBUG[0m[2021-03-24T13:42:13.4901267Z] Action[acknowledgeSensor] execution of message[289159ad-e8f5-4456-88c6-3d158e31d534] with entityId[5f8b3b61-70a1-45bc-af3f-b636af93e590-1616592719477] failed: exit status 1 Stderr: Traceback (most recent call last):
File "C:\opsgenie\scripts\actionExecutor.py", line 6, in <module>
import requests
ModuleNotFoundError: No module named 'requests'

Accepted answers

All comments

Connor Eyles

Hi Richard,

Would also like to inform you that I am not a python coder but can help with pointing you in the right direction in getting this working

The error message you are receiving is 'ModuleNotFoundError: No module named 'requests'

To resolve this you will need to install the 'requests' module in your environment, check out this document here https://stackoverflow.com/questions/17309288/importerror-no-module-named-requests

This should help you with running the right command to install this module, let me know how you go!

Thanks,
Connor

Richard Norman

Thanks Connor for your help on this one. I have only just got around to having a good read through that article and installing the modules. I am not in my comfort zone here but normally can apply enough savvy to get there in the end, so im still keen on getting it working.

Now I have applied the modules I dont seem to get any errors but when acknowledging an alert on Opsgenie the alert doesnt seem to get acknowledged on PRTG. I have pasted below the output from the PRTG OEC integration service installed on the PRTG server. I am grateful for your help so far. If you have anything else you might be able to throw in to the ring I would be grateful as I want to see this through :-) Thanks

[37mDEBUG [0m[2021-04-13T15:15:58.5768097+01:00] Current Worker: 4, Idle Worker: 4, Queue Size: 0, Queue load: 0
[37mDEBUG [0m[2021-04-13T15:16:13.5831573+01:00] Current Worker: 4, Idle Worker: 4, Queue Size: 0, Queue load: 0
[37mDEBUG [0m[2021-04-13T15:16:28.574219+01:00] Current Worker: 4, Idle Worker: 4, Queue Size: 0, Queue load: 0
[37mDEBUG [0m[2021-04-13T15:16:43.158568+01:00] Received 1 messages from the queue[us-west-2].
[37mDEBUG [0m[2021-04-13T15:16:43.1595668+01:00] Job[0b128283-ff33-4302-a104-5ffbb8c09ee2] is being submitted
[37mDEBUG [0m[2021-04-13T15:16:43.1605601+01:00] Job[0b128283-ff33-4302-a104-5ffbb8c09ee2] is submitted to worker[cc6ae6d4-8108-4311-bf25-cdd940047d92]
[37mDEBUG [0m[2021-04-13T15:16:43.5248695+01:00] Message[0b128283-ff33-4302-a104-5ffbb8c09ee2] is deleted from the queue[us-west-2].
[37mDEBUG [0m[2021-04-13T15:16:43.5748759+01:00] Current Worker: 4, Idle Worker: 3, Queue Size: 0, Queue load: 0
[37mDEBUG [0m[2021-04-13T15:16:44.4010725+01:00] Action[acknowledgeSensor] execution of message[0b128283-ff33-4302-a104-5ffbb8c09ee2] with entityId[80f53b00-ecf1-4f79-84a5-e77511b8a6d6-1618323335455] has been completed and it took 0.876208 seconds.
[37mDEBUG [0m[2021-04-13T15:16:44.4010725+01:00] Job[0b128283-ff33-4302-a104-5ffbb8c09ee2] has been processed by worker[cc6ae6d4-8108-4311-bf25-cdd940047d92].
[37mDEBUG [0m[2021-04-13T15:16:44.6028558+01:00] Successfully sent result of message[0b128283-ff33-4302-a104-5ffbb8c09ee2] to OpsGenie and it took 0.192868 seconds.
[37mDEBUG [0m[2021-04-13T15:16:58.5817922+01:00] Current Worker: 4, Idle Worker: 4, Queue Size: 0, Queue load: 0
[37mDEBUG [0m[2021-04-13T15:17:13.5746428+01:00] Current Worker: 4, Idle Worker: 4, Queue Size: 0, Queue load: 0
[37mDEBUG [0m[2021-04-13T15:17:28.5740414+01:00] Current Worker: 4, Idle Worker: 4, Queue Size: 0, Queue load: 0

Connor Eyles

Completely understand that! Well the log messages state "Action[acknowledgeSensor] execution of message[0b128283-ff33-4302-a104-5ffbb8c09ee2] with entityId[80f53b00-ecf1-4f79-84a5-e77511b8a6d6-1618323335455] has been completed"

Which tells me that it executed correctly! The next thing I would suggest is that there are no networking issues between your OEC server and your PRTG server and check the PRTG server for any logs to see if it has contacted PRTG correctly.

Another thing to check that the PRTG credentials are set correctly within the conf.json so that the script can correctly authenticate with PRTG.

Thanks,
Connor

Richard Norman

Thanks Connor,

I have done a quick check along these lines and I have actually installed the OEC service on the PRTG server so network connectivity shouldnt be an issue. I don't see a firewall issue either as I assume if the PRTG http interface is available from the web then opsgenie should be able to speak to it OK. Something I now think might be an issue is the account on PRTG opsgenie is using to try and acknowledge the alerts, and whether that account has the right access or permissions within PRTG to do so? I have as such made the account a member of a group with full visibility of all devices and retested without luck. Any further thoughts?

cheers

Rich

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