Users on the portal are unable to see tickets that have been migrated from our software project

[Martin McGovern]

We migrated tickets from one of our software boards and they migrated fine, new tickets created on the Service Management board but Users cannot see any of these tickets on the Portal, only New tickets?

https://foodcloud.atlassian.net/servicedesk/customer/portal/1

Sounds like a permissions thing but I can't see any specific settings relating to portal. Only the 2 referring to portal configuration and portal groups which don't seem to be related to the problem

Martin

[Jack Brickey]

Hi Martin, welcome to the Community. 

just to be clear members of the Community, with the exception of Atlassian Team, cannot access your site.

For Customers  to be able to view issues on the portal all of the following must be true.

• the Customer must be the Reporter or a Request Participant 
• the Customer Request Type must be set

can you check one of the issues?

[Martin McGovern]

Thanks for the reply

Some of the tickets which were migrated from the other board did not have the Request Type set. or Organisation.

That did the trick.

Thanks