Jira Automation to search field results randomly after creation of ticket or before if possible

[Rajesh Konda]

Hi All,

I have requirement on URL field, we have a URL field X when a ticket is created Jira automation should check the entered URL is exist on previously created tickets, If exists an comment need to be added with URL containing ticket key and ticket will close, if URL is not present no action should perform. Can any suggest how can achieve it through automation. Thanks

[Nic Brough -Adaptavist-]

Automation is for updating issues and data, not controlling the flow of the user using the system, and it does not have a "random" function (random data is pretty much pointless in an issue tracker)