Community resources
Community resources
Community resources
Jira Service Management
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Hi, I added a new admin to our project but she can't access some configuration pages like "Issue types". She can change the lead of the project and remove other admins but this "Issue types" is not...
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Hello Community, We recently transitioned over to the new integrated Insight in our JSM projects and were very pleased to see the integration has improved significantly. However, we were also very ...
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I'm adding some extra reports to my Jira Service Management tool. When I add a new series and fill in my advanced filter the buttons to "Add" or "Close" dissapear. There is also no scrollbar availab...
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I'm experiencing sporadic issues in Jira where a customer sends an email to our help desk but the email doesn't reach the queue (not being created). This seems to be a sporadic thing so it's hard to ...
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Hello ! I have a problem with one of my service provider. When we have an issue for him there is an automation rule which send an email to the service provider with some jira variables. But in...
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So we have 2 teams in Obsgenie, let's name them Team Frontend (FE) and Team Backend (BE). Currently FE is receiving all Splunk alerts, and BE gets nothing. A second plugin especially for BE didn't w...
641 views 1 0 Deleted user May 19, 2021- Question
- opsgenie
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Hi, I'm trying to configure that Zoom rooms alerts will be sent to my helpdesk address and create a ticket. When I configure in Zoom admin panel to send alerts to my own email address, it's working ...
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Is there a possibility as an agent to attach files without the user having to login?
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Do we have feature in workflow weather to connect 3rd Party application through REST API service and proceed to further workflow process depending upon response and complete the process. If we have ...
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I have setup SLA for "Time to resolution". When the status is WORK IN PROGRESS, it will start counting the time. Then when we are waiting for the reply from customer, we put the status as WAITING ...
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Closed and Resolved tickets are moving back to In progress. Please let us know how to stop this
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Hi, We have ~300 backlog items with hierarchy task->subtask. Subtask is used to breakdown the work per multiple teams/products. To start using scrum we need to move subtasks to story level...
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One of my favorite (if not THE favorite) features that Atlassian has recently rolled out is the ability to do Approvals by Email within Jira Service Management (JSM). This was in response to a long o...
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Aside from the bell on the right-hand-side - how can I tell if I've received new emails? For instance, an open thread with a client, and I need need to see that one new reply from the client. How to ...
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I have created SLA's for time to response and time to resolution. All the time to resolution SLA's are being applied correctly, but the time to response SLA seems to be being ignored and sets 72 hour...
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Les comento que cuando realizo mis informes para presentarlos al cliente, las solicitudes creadas son inferiores a las solicitadas resueltas... Alguien sabrá el motivo? Saludos
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Hello, this seems absurdly silly. We are using Jira Service Management Cloud. On a JSM ticket, an attachment was uploaded to the Issue but not attached directly to a comment. At a late...
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We want to add Flags to Jira Service Management issues to easily note items that are blocked because of known Atlassian issues. I know we can do this with a new workflow status, but for us, that isn'...
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Hello, like in this question: https://community.atlassian.com/t5/Jira-Service-Management/Do-we-have-to-pay-for-project-Viewer-roles/qaq-p/1324437 But in the role permission tab it doesnt specif...
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We would like to make Confluence Questions available to our customers when they search the knowledge base through the Jira Service Management portal. Is this possible? Thanks!
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Hi, I'm configuring a new issue security level and currently testing. I need to allow the customer the option to Shared with other customers. At the moment when I share the request/issue...
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Hi everyone, I'm stuck with showing articles in categories on Service Management portal. I have some articles created and published, I created a new category, I added two articles to the category a...
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Hi all, in Jira Service Management, in the Customer Portal I can't see anymore the number of issues in the dropdown menu near the User Profile. The number is still on the HTML under openRequestsCoun...
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How can all users of the Service Desk Portal see all the Issues that have been entered by the Service Desk Customers in 1 specific project. I have a group doing UAT testing, they want to be able to ...
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Hola, Necesito de su ayuda, Estaba revisando las incidencias y me falta una, es decir, tengo la incidencia 1 y 3 , pero me falta la 2... busque pero no la encuentro. Ingrese a Filtros > Todas las ...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |