Community resources
Community resources
Community resources
Jira Service Management
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Is there a way we can sync Service management tickets with Project tickets so when a ticket gets cloned from Service desk to project and a assignee or a reporter comment on a ticket it shows up at bo...
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Good Morning, I wanted to verify that this capability exists. What I'm trying to do is adjust the configuration of a Request type so that if someone opens a specific request type, it ge...
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I simply need a custom field to be available in the "Customer request form" section. This custom field has no context. When I add this field to a screen it persistently goes in the "Context fi...
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Hi! I work for a medium-sized company (400-500 employees). We have an internal helpdesk I've set up using JSM. I've added 'all' employees as 'customers' to the JSM project with the hopes that it woul...
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Hello, I have not been able to select customers for quite some time now. If I click on "View Profile" in Customers I always get the following message: (Translation: You have en...
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Hello Team. Just to know if it is possible, when a ticket is solved 7 days ago, can we create a rule by sending an email to the customer asking him to respond with YES or No, if the ticket can be c...
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In my Jira SD Automation, i have set the following automation: 1. When Issue is Created 2. Send Slack message to my personal Slack User ID In the Rule Details: 1. Allow rule trigger is "Of...
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Hello everyone, I'm trying to setup an automation so when a reporter answers to a resolved issue, the automation can put the issue back to a "waiting for support" status. ```Destination status coul...
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Hola, al asignar un responsable a una incidencia, recibo el siguiente error: No se le pueden asignar incidencias al usuario '5ee09722e31f620aba70b7be'. ¿pueden ayudarme?
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Hello everyone! We've recently moved to JSM from a different help desk and we've come across the following use case: In the previous software, when someone replied to the issue, it would be marked ...
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Good evening community, and I have tried to create a rule that allows me to close the main incident when the child incidents are closed. In this case, if it has two sub-tasks assigned, it should not ...
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We are looking to integrate opsgenie with some of our equipment that can send out sms alerts. Can opsgenie receive these alerts in the same fashion as you receive an incoming call integration?
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Hi all, Trying to understand the path forward for becoming an Atlassian Certified Expert. Based on what I'm reading I'm trying to stick with the Data Center/Server path option since those are the tw...
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Hello, I have PowerScripts which sends an email as part of the SIL Post Function. Is there a way to attach a pdf printout of the issue upon email?
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Hi, how do I add fields for agent? For instance a specific request type is submitted by a customer, fields 1 to 5 are required for the customer. Once submitted agent receives request and fields 6 to ...
- Question
- atl-curate
- cloud
- jira-service-management-cloud
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I've been trying to bulk upload detailed requirements and link them to existing high-level requirements. I know there are 'good' articles that show this, but in my case they didn't work. So I'm tryin...
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My jira service desk shows "learn more about" and lists a category and 5 articles under that category. I dont understand how to change the listing of articles or where the category is setup. ...
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1. Customer should be able to make the transition from waiting for support status and re-open the ticket back from resolved status. 2. Waiting for the approver status should be there in the ...
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In setting up my Jira instance I have created a specific approval workflow for certain issue types. The "Problem" issue type will require an approver to move through the workflow after the initial cr...
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I want to get rid of the "Changes" queue because it is not useful for my specific requirements. Ive been searching through the settings and internet to find out how I can delete it but I have not fou...
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I'm trying to create several tickets based on an excel file. I found an app, but I think Atlassian removed this from the store (CSV importer). Is there another way to do this?
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I tried to add different organizations using REST API but I failed. At first I used an online API Tester and my API Token to add just one organization. command: POST https://<my site>.atl...
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Hi! Our project generates issues from a gmail address related to a distribution list we have with our members of the team. Problem is when some of our customers (in red) send an email to us t...
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We are trialing Jira Service Management. I see that customers can view things in a portal (yay!) and from there find their way to a "Help Center." Can I customize what appears there? ...
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Hallo und guten Abend. Ausgangssituation: Wir nutzen Jira Service Management für unsere IT-Ticketanfragen aus diversen Fachabteilungen. Dabei sendet uns beispielsweise die Fachabteilung einen Fehl...
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| February 28, 2025 8:07 AM PST |