Receive an email from an external address

Hi, I'm trying to configure that Zoom rooms alerts will be sent to my helpdesk address and create a ticket.

When I configure in Zoom admin panel to send alerts to my own email address, it's working fine.

Although when I insert helpdesk@myorg.com I'm not receiving those alerts.

I already added zoom.us to the allowlist in my service desk project, and cant really understand what is the issue...

Can someone assist?

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Anyone??

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Product Admin