Is there a way to add a Flag (Impediment) to an issue in Jira Service Management (Cloud)?

[Christel Gray]

We want to add Flags to Jira Service Management issues to easily note items that are blocked because of known Atlassian issues. I know we can do this with a new workflow status, but for us, that isn't ideal. We'd prefer to do a flag and then be able to remove these issues from our KPIs. 

We haven't been able to find a way to do it. We've tried adding the "Flagged" field to the issue types, but that field doesn't show up in the view.

Thank you in advance!

[Brant Schroeder]

I would suggest using components and then adjusting your view to display them and by view I am assuming you mean queues.

[Christel Gray]

Hi Brant,

I actually meant Issue Layout. I like using the Flag method, as done in Jira Software, as when an issue is flagged it changes color in the backlog. I was hoping to do something similar for Service Management queues. 

Thank you!

[Brant Schroeder]

@Christel Gray Sorry that functionality does not exist in queues.  I was not able to find a feature request either.  I would suggest submitting one.  https://jira.atlassian.com/secure/Dashboard.jspa

[Alex van Vucht (GLiNTECH)]

I was just investigating this. You can use the "Flagged" field to make issues show a flag when looking at them, but this is just "Impediment" on the JSM queue.

You could create a "Flag" checkbox field with a flag emoji: 🚩. I use an automation like this to manage them:

1. When value changes for Reporter
2. If/else block: If: User condition: Reporter is in VIP Customer project role
   
   1. Then: Edit issue:
      1. Flagged: Impediment
      2. VIP: 🚩
3. Else if: Issue fields condition: Flagged is not empty
   1. Then: Edit issue:
      1. Flagged:
      2. VIP:

Unfortunately, it's not a tight column like the Issue Type or Priority columns:

Still, works well enough for flagging issues.