Community resources
Community resources
Community resources
Jira Service Management
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Hello, I have the same issue as reported in this case, however I was not able to resolve it myself. https://community.atlassian.com/t5/Jira-Service-Management/Service-Desk-satisfaction-form...
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The documentation says "Administrators can change user passwords directly in Jira when using the internal directory. A password cannot be changed if users are managed from an LDAP server or Crowd ins...
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I have reports that rely on the Label and Component fields. Those fields don't always get populated and I have to update the ticket with the relevant information, which causes an email to be sent eve...
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We need a way where external customers can book or reserve time slots for phone support. Is there a way to get this done directly in Jira/Jira Desk/Confluence? Would be good if a user can choose a ...
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Hi Community, I am setting up a assets service management platform for my company using the IT management template. Is there a way to add all the products my employees can choose from...
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Hi, I want to have emails for all new tickets coming from queue or a notification. Is it possible
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Is there a way to open the JSD portal to everyone without having to log in or create an account? Could only find instructions for the cloud version. But there are features which are not available in...
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Is it possible to stop email notifications going to a specific service desk team member(s) unless they are assigned to the issue?
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Hello, How I can set automatically an insight custom field on a ticket based on the Reporter of the ticket. Manually is working by configuring the Insight custom field as described below: When...
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We get emails come through to our service desk with social media links in email signatures. These get stored in the ticket as: <fullsize image> <4 lines of link text> ...... x6 ...
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...low there are the "Change Types" like Standar, Normal and Emergency, so I undestand that the Emergency type should use the transition "Emergenlcy Override", it is true? Thanks a lot
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Hi, Is it possible to link and use OpsGenie with a custom services schema we create in Insight rather than the default read-only services schema it uses? As we cannot add attributes to the se...
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We are slowly transitioning our user base to JIRA to open their own tickets. However, we have some who reach out to their known contact at the company. When our Tier 1 responds, the email goes...
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Since we do not have a dedicated helpdesk person, we are looking to auto-assign tickets that users create. I understand one can use rules, but with a limit of 20 rules (I understand) and nearly...
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I was trying out the Automated Release Notes app, the aim here is to send the notes to confluence. I was asked to add a JSD username and password. And I don't know how to set up or get the credential...
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We are considering purchasing Service management. I have not found a Jira person I can discuss my requirements and questions with. If anybody has a way I can get in contact with someone (...
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Whenever I select Project settings -> Widget and try to save the widget I get an error - "Unable to install the widget. Please try again in a little while." Can someone help me?
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This is the problem On jira service management server Normal case : customer create a ticket from the portal or email (incident, service request, etc...) and he is directly notified by email fo...
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I am wondering if it is possible to have an integration between a SharePoint site and the Jira Service Management knowledge base in Confluence for my project. My goal is the following: when a user is...
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Hello community, Is it possible to customize the template of the doc file that is exported in Jira SM? I would like to select the fields and put my company image. thankful
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looking for some advice, docs, videos, etc. on how to set up automatic ticket rotations that would allows us to remove members from the rotation when they are out of office utilizing either native JS...
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How to edit a field that is not editable on the UI
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I have a team who wants to anonymize the developer's identity when that developer makes comments on JSM tickets. We've already taken the user info out of all the email templates that are sent...
524 views 2 0 Deleted user July 8, 2021 -
Is there a way to give a user permissions to create and share dashboards for a single project?
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Hello, Is it possible to add a variable in the Public comment added notification that when the link in the notification is clicked, it routes directly to the comment in the ticket tha...
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Atlassian Community Events
| User | Count |
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| 20 | |
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| 4 |
| Subject | Author | Posted |
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| 30m ago | ||
| 52m ago | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT |