Community resources
Community resources
Community resources
Jira Service Management
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Hello, in Jira Service Management Cloud Automation I need a (kind of) user condition to check whether the initiator is one of the request participants like this: If INITIATOR is any of REQUEST PART...
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Hi, The application "Traffic lights for Jira" is taking too long to install and update the license. It is also showing the error or popping up the message "Undefined Installation". Is it Atl...
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Until a few days ago, we could click the checkbox in the header of a queue to select all the items and transition them at once, but now it is grayed out. How do I correct this? We have se...
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Hi all, We have a Jira Service project currently in use and want to enable more visibility into the status of tickets. We'd like the project to send a notification to the customer when an internal n...
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I want to ensure that relevant knowledge base articles being used for issues being raised But unfortunately so far im not able see how to access the configuration of this search mechanism. Kindly ...
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Hi, I would like to know if it is possible for a queue to be private and only certain people can see the tickets of that queue. Right now anyone with access to the project and "service desk team rol...
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We have an external API that integrates with Jira Service Management project. Currently we are using Basic auth for REST APIs but thinking to use OAuth instead. As the API application runs auto...
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Hello dear Atlassian community, I am working with Jira automatizations now to make sure that if a support member response to a ticket from a client the status automatically changes to ...
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Hello Community, Has anyone managed to get the newly released API for the integrated Insight in Jira Service Management premium working as yet? Index page for Insight Documentation (atlassi...
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Hi Team I am trying to change the eMail-id for account verification as the current emails got migrated to a different domain and last and below email id is not created in the new domain which got mi...
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Like {{issue.key}}, {{issue.summary}}, we need to add who is assigned in the ticket.. Need a query or option..
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I'd like to create an incomming mail handler which creates an issue and a customer account then invite the customer automatically. I could set up a handler to create a new issure by email request, b...
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Hello, Once the ticket gets resolved, after 2 weeks of time I would like to get this closed using SLA's in Jira ServiceDesk. below is what implemented, would like to know if I am going in the right ...
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I have an Agent who will now only be required to be a Customer. I've managed to remove their agent role so now they are in Customers list but I can't seem to be able to add them into a customer organ...
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This article was co-authored by Gavin Cohen of Zebrium. Zebrium has a bi-directional integration with Opsgenie and is a machine learning solution for RCA. We all know the drill. 💤 You'r...
- Article
- opsgenie
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In our system, issues raised by the Email channel are automatically assigned a particular Request Type (Emailed Request). My goal is to get the agents to recategorize the issue by changing the Reques...
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I'm able to create a new screen, populate it with several fields (including Request Type), and then set it as the screen for a particular transition, however when the screen shows, all fields are the...
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we are trying to be ITIL aligned, is there a best practice or is this more of a gray area?
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Is it possible to have the Severity Level changed automatically in association to a change in the Priority Level and vice versa?
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How to add a field to the summary screen that appears in the portal when a customer creates a new incident? I want to see the technician assigned to the incident.
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Can you also expose Questions for Confluence so that questions are searchable through the JSM portal? It works for linked spaces, but just for Articles. Can we include Questions as ...
- Question
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How to rank issues in Jira Service Desk? Dragging issues does not work in Service Management
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Is it possible to display the Decimal value only for one single custom field?. example : customfield 1 and customfied 2 are number fields i want to display first one without decimal...
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Hi, Are we able to add those two fields above into each ticket type that is currently set up on Service Desk please? Add these fields into all ticket types without 'damaging anything', ex. changing...
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How can I get the Severity Field to show up on the JSD Mobile App?
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