Community resources
Community resources
Community resources
Jira Service Management
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We need to migrate custom fields of type Asset from Insight to custom fields of type Insight objets in our instance (Jira Cloud), can you tell us the best way to do it? We can't lose the value of th...
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Hello folks, My company is considering to use the plugin Insight as CRM. We currently run our quotation management process in Jira Software successfully. The old CRM system is a swamp in Microsoft ...
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Ever since I implemented security levels on some of my request types, the automation rule that flips tickets back to Work in Progress from Waiting For Customer when the customer comments has ...
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Hi Not a regular user of Jira Admin so.... We are seeing incidents being raised by the Yammer and are arriving in the Service Desk Queue via email. How can we stop this? Cannot find where the int...
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Hi Angélica, The help center name and front page title can be translated in another language, but the Announcement subject and announcement message are greyed out when selecting another language. I...
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Hello I would like to know about the integrations in OpsGenie. We have an OpsGenie into Jira Service Management, and we want to integrate a phono call service with OpsGenie; however, we see...
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I have already created an running incoming mail to send the client a generic message that the ticket is being create. Now what I want to know is, if the client is sending me an email requestin...
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Hey guys, We always get a bunch of mails (creating Tickets) in our board. We want to prioritze incoming Mails for example through string-matching. So we would match the string in the body of the mai...
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I have two issues with Insight in the cloud: I need to set up an Insight objects Custom Field so that the Customer sees only the assets of their organization. The organization can be captured as an ...
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Hi, I am automating scenario where I have put trigger condition as change of field "Sprint" if this field is changed, then it will check Linked issue and copy the Sprint field from trigger ...
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I have only the user id, email, and message - I want to create a new ticket using API.
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Hello Jira Community! I have recently installed ATLAS CRM on my Jira environment. Now i am noticing that i need to link every ticket to a customer/organization manually. I was wondering...
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I have registred luceed.atlassian.com but I can't find it now. I wish to register luceed.atlassian.com for Jira Service Management. Can you help me with this? Br, Tomislav
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Hi there We have a Jira Service Management and Jira Software instance. We have created a rule that when tickets are assigned to a certain status on Service Management it is now logged on the backlo...
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hello Team, I am very new to this tool and now want to explorer some activity by users like how they doing it. Recently we are getting few notifications like someone keeps adding other users to&nbs...
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I'm want to bulk upload images and updates of status to already created tickets - can this be done? We are using the bulk upload template to create tasks in JSM under a activity request type, ...
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We need to sync jira issues to mongodb which is deployed on AWS cloud. Is there any plugin or opensource tool which takes care of synching the jira issues into mongo db. We need both one tim...
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How can we get data from Insight Discovery to our cloud instance? How insight agent communicates to cloud instance?
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I'm using Service Desk to respond to work requests by my stakeholders and this includes the purchase of hardware, software and services. I'd like to be able to add this cost data to each ticket so th...
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Hi all I have an ITSM project and the client is requesting a weekly report to show each ticket, status etc. plus external comments which is proving very difficult. My preference wo...
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Basically when changing the status I need the time tracking to appear automatically in the screen.
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We have a 2nd group of users that we would like to give the ability to view Work Logs. We gave the group the View All Worklogs permission under the Permission Scheme used by the project. We also ha...
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Hello, I am creating a Jira project from Rest API using Python and each time when I create a project, there are two constant names and email addresses added to the project in Customers page. I tried...
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Hello, I need to know how to use the following: - Alerts - Incidents What the difference between them? Thanks, Zaid Darras Systems Administrator
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I have an issue type where its shared between 2 other projects Now I want to create a new screen scheme for one the project workaround I have done 1- copied the current scheme 2- renamed the scham...
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