Community resources
Community resources
Community resources
Jira Service Management
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New to Jira and finding the setup daunting. What I can't find is this "waiting for support" status I continue to read about. I'd like our agents to place a ticket in waiting for custome...
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Hi, We have an instance where we would like to embed more than 1 project widget into our Intranet page. How can we separate the widget's so the user can choose the correct one instead of them ...
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how can i open an incident automatically if i get a p1 and p2 alert and at the same time open a jira ticket
377 views 1 0 Deleted user June 18, 2021- Question
- opsgenie
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Good afternoon!!! I want to know if you can edit the printing format of the reports to remove or add fields. The design that shows is from this page https://inm-mx.atlassian.net/si/jira.issueviews:i...
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Hi, Could you help me please, here is the problem, on the user interface, the user choose the urgency and the impact and based on that information i want to create an sla calculating the priority. ...
392 views 2 0 Deleted user June 18, 2021 -
If i use the link icon to try and add a link to a word it does not work. If however i highlight the word and use Control + V then the link works. I have tried clear formatting but it does not change ...
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Hi, Dose anyone who can help how to restore default email request type? I accident delete the request type that using for default email relay. Although I created a new email request type and conne...
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For one of my customers (that uses our Jira Service Desk as a client) I got the question if someone external could be involved in the communication on a certain ticket. They are no JSD users, also d...
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l'applicazione Jira per smartphone (android 9), nonostante tutte le abilitazioni non emette nessuna notifiche audio e pop-up. Inoltre nella "pagina" Notifiche , mi riporta sempre la dicitura <<...
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Hi, I need to query tickets where an object is selected (via custom field), with a specific attribute of an Insight object. Some context: We've set up "Categories" with multiple levels...
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Dear Atlassian Community, I have a couple of questions about some possible features that me and my team have been looking for lately. The first one is - is it possible to create an issue i...
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Hi, I've searched how to do this, but can't seem to find a definitive answer (or at least, not clear to me). The situation is: - We have a small team with a small Jira/Confluence license budget an...
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I am looking for the API which will return the approver details from the Jira Service Desk. I have already gone through this https://docs.atlassian.com/jira-servicedesk/REST/3.8.4/#servicedeskapi/req...
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what is this button? what does it do? can it be hidden? can its text be changed? i didnt see it before:
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Hi, I'm trying to find an answer to how properly configure access to Knowledge Base on Confluence via JIRA Service Management Portal. Based on the article https://support.atlassian.com/jira-se...
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Though i have closed the tickets long back, few old tickets can still be seen in the queues.
1,088 views 6 0 Deleted user June 18, 2021 -
We're attempting to migrate remaining customers from Assembla to Jira Service Management. Exporting from Assembla as a JSON file and importing into Jira fails with an apparent structure prob...
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Hello Community Is there a way to copy one field value to another, where source field is text, and destination (to copy it to) is a drop down like Affected Services, or any other Insights fi...
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Does Jira Service Desk (cloud) offer the ability to create an API against a "system account" rather than tie it to a named user? I tested the API under my name, but it generates the ticket as myself...
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Hi! I am still getting to know how to use JSM, so I need help regarding attachments. When I open an issue the below clip at the right appears, so I am able to attach any file as an answer to ...
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Hi, Suppose I have the following Insight object structure: Company <- Contract <- Device The Company has 0 or more Contracts. The Contract belongs to 1 Company. The Contract includes 0 o...
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I have downloaded scriptrunner, because JIRA doesn't offer the ability to hide/disable comments on a specific transition, so I need to write a validator to prevent the transition if someone tries to ...
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I cannot locate the Domain option in Admin settings. I am trying to link our domain to Jira so that our Jira Service management help desk can send emails from our domain email account....
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Dear Community agents complain on the commenting within JSM issue while at the same time apparently there's another person making the commnet (maybe edge case but worth asking). When I add a commen...
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- agent
- cloud
- comment
- jira-service-management-cloud
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I am setting an automation to calculate the value of one Insight attribute depending on values of two other attributes of an Insight object. I can get the values without a problem using the name of t...
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- automation
- cloud
- insight
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