Community resources
Community resources
Community resources
Jira Service Management
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I have been trying to implement a simple Inventory Management system, where I can keep track of items in the warehouse. and apply automation like if a ticket moves from one stage to another. The inve...
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I've been trying to create a shared dashboard, but when I set the sharing options, it just don't let me create it, I clicked on the "Save" button but it doesn't happen anything just my mouse cursor t...
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Hello, I am looking for a way to customize the pie charts used in the Insight Reports. For example, change the color of the pie slices or change the sort order of the data.
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Dear all, We use opsgenie with a Dynatrace integration, We have define indient rule which create an incident when alert is of P2 priority. The Incident is properly created but what it is wierd is ...
- Question
- opsgenie
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Hi all Hope to get an answer. I have a custom field of type date picker configured as required, I have added it to a transition screen. In some cases this required field, have a value befo...
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Hi, Can we prevent agents from creating certain request types on the service desk? (from the "create" button) Regards, Nawaaz
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Hello, I am a Requested participant in an issue of another agent. They added an internal comment to the issue and I didn't get a notification. I would like one :), but I don't know how ...
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Hi! How can I see who will receive notifications on Customer Portal? For example It is real?
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Ls, I have read several times it should be possible to change the banner at the top of our sercie portal, created in Service Management Cloud. However, I cannot find the exact steps (clicks) to w...
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I'm setting up my most advanced automation workflow yet. The workflow is going to handle preboarding of employees. A manager "orders" an employee to HR. Depending on what he/she enters, a number of...
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Hi! We're wondering how to get username who approved an issue (green-sign-marked)? Can't find in issue fields and properties. Best solution for us - to get value as a separate column in Search...
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We have two fields in the application where need to enter the current manager ("Approval") and the new manager (custom field: "User Picker (single user)"). When first manager approves application, th...
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Dear Community, Inside customer portal, on the requests page, I can manage columns to select which one to show to our customers. I would like to add a custom field to display it inside the portal b...
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Hi, I'm building a schema where I have a lot of float attributes. I'm looking for a way (dashboard for example) to see the sum of multiple attributes based on IQL. For example : attributes A: ...
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Dear all, There is some clarification that I try to get on the way opgenie handle alerts. What I have unserstand is that the unicity of the Alert is handle through the Alias Field. In our case we ...
- Question
- opsgenie
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I'm trying to edit the format of a column, called Serial No. - at present it is showing as a comma separated number and I want to change this to no commas or decimal points. I can't see where to chan...
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Hi there, I am using the free version of Jira Service Management. We are a small team of 2 agents and 10 customers (our sales team). I created a dashboard which I would like our customers to have ac...
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Recently we have learned a lot of things, especially how to work together remotely. There are many digital tools in place to structure our new digital workplace. But using too many of them increases ...
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Hi We've created a new workflow for you now but haven't linked it to our project yet. Hope you have some time to help us how to link our new workflow to the company managed project? h...
267 views 1 0 Deleted user June 21, 2021 -
Hi, In Jira Service Management - Insight, I am trying to configure a "Services" schema in order to add attributes to the object types, however I am not getting the option to do that. I have jira adm...
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Hi, In Jira Service Management - Insight, I am trying to configure a "Services" schema in order to add attributes to the object types, however I am not getting the option to do that. I have jira adm...
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Hello! I need some users of my client portal could view issues created by my agents (in cases where these users need to interact with the issue). Currently, if I put a user as “informer” or "observe...
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Use case: I have a ticket assigned to me. Now I need to reassign it to someone in my customer (organisation) list. How do I do this?
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Is there a way to put in the Request Type into the Subject of the customer notification email? I only get the option of 3 things, being Issue Summary, Issue Key and Portal Name. I would like ...
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TLDR: Don't miss Halp's webinar outlining productivity hacks for Slack and Teams! As employees make their return to physical offices – and many remain virtual – businesses are more reliant tha...
- Article
- halp
- ms-teams
- productivity
- remote-work
- slack
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