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Jira Service Management
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I have a JIRA Server that has Software and Service management on it. I recently upgraded Software to 8.20.1. I tried to upgrade Service Management to 4.20.1, but the upgrade did not go well at all. A...
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add organizations: how can I add a support tariff to a customer?
488 views 2 1 Deleted user November 3, 2021 -
I need help with the following automation error: "Unknown fields set during create, they may be unavailable for the project/type. Check your custom field configuration. Fields ignored - Repo...
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Greetings, We had our Service desk (Team-managed service management) getting emails to issues from our company mail directly. Since we changed password on the email it stoped working. Now we...
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Hi there, we're trying to set up our asset mgmt in Insight (Cloud) which works ok for hardware etc. once you got the hang of what should be an attribute and what should better be an object (type) in...
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After upgrading Jira, I've noticed the following in the configuration of the email channel. I would like to make an attempt to reauthorize the account. I believe that this will "refresh" t...
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We are currently trying to set up OpsGenie as part of our Major Incident process and it has been quite easy to set up so far.. however, I seem to be stuck when trying to add a stake holder as its tel...
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Hello, we have a problem with our knowledge base. We create an index page, so that our users can click through our article structure, so like a table of contents, where you can open sub-chapters. ...
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Hi! I'm getting crazy... When I get answer via e-mail, JIRA creates a new ticket with subject RE: xxxx How do I change so that this answer is in the same ticket, I don't want a new ticket for ever...
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Hi everyone, I have created the automation below that runs every time a ticket is set as "Completed", and what it does is setting as "Completed" every ticket that is linked to it. After a couple of...
580 views 4 0 Deleted user November 3, 2021 -
Can I create a JQL filter with which I find all issues where field X has the same value as that of 1
Hi, Can I create a JQL filter with which I find all issues where field X has the same value as that of 1 particular issue? So in TICKET-12345 field X = red Do I get all issues where X = red And i...
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Hi There Atlassian Community, I'm pretty new to Jira. I have Admin Rights and have added two new users. They received the invites, accepted, I am however not able to assign calls to them as th...
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Hello! I am trying to create a queue to show all service requests in a single page, regardless of who the assignee is or what the status is (all unresolved ones only, naturally). This is meant for...
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hi, we continue to implement JSM into the technical support service. The problem is, we use a portal where customers can see their tasks and correspondence with support, we do not want the user to se...
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On my computer, when I go to the page where we embedded the widget it shows that the content is blocked, but under the Customer Permissions > Service project access, our setting is publi...
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Hi, I'm trying to mention non-agent users by using @. However, It seems i can only mention people that are added under Service Desk Team. How can I enable the feature to allow ...
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Hi support, Can you assist with an issue I'm having where I've granted a new user access to our Jira and Confluence platforms? The invitation emails are not being received by these users. I'...
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Hi - In our team-managed project I added the internal Admins and Agents, but we need to now allow employees to access the portal and create tickets. When clicking on the "Channels" optio...
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I am working my way through the JSM Project Admin training and am confused by something. I see the both collaborators and agents have different permissions but are assigned to the same role - Servic...
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Will email requests always result in a single type of request (thus a single ITSM category)? Therefore, what could be a dispatch routine in which the agent can manually define that such request, sent...
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I want to search the alerts where there are no notes or notes field is blank. Can someone please help me in this.
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My company needs to be able to categorize tickets by severity in order to determine SLA's. I have added a field for severity to match our SLA's--below are two examples of severities that agents need ...
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Hi, does a Jira Service Management Server work with Confluence Data Center as the knowledge base? TIA Mathias
530 views 2 0 Deleted user November 2, 2021 -
Hi all, this is my first post here and I'm relatively new to JSM having moved over from Zendesk a few weeks ago. I'd like to set up some automation using the Recurring Tasks plugin so that it is poss...
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We have a couple of Text Field (read only) fields that are populated by another tool. We are now being asked if it's possible to clear those values when we clone an issue. Looking to see ...
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