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Jira Service Management
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According to the article https://support.atlassian.com/jira-service-management-cloud/docs/migrate-between-next-gen-and-classic-projects/ , I should be able to choose how I wish the project ...
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Hi everyone, I want to create a rule a bit special. The first part works but I don't know how to complete it, Here, the first part in french version At this moment, a task is related to a sub-t...
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Hi, I do not only want to remove a customer's account, but I want to delete the account. How can I do that? I found this description in the JSM cloud help: https://support.atlassian.com/jir...
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Have just upgraded from 8.2 to 8.20.1 and everything seemed to be ok however we received notification that there was an issue with LDAP and a Font Under support and troubleshooting External User Ma...
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Hi all, I am creating an onboarding formular and I'm wondering, whether its possible to create field dependencies within a Protal sheet. Like: Drop down: Job desc...
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Is there a way to select a Team in Alert using Jira Service Management integration and custom field in original service request? I can configure a separate web hook for each team but it l...
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- opsgenie
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I have 4 types of issue all of which have icons under Request Types, however only 2 show on the portal page - why would this be?
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I notice that, the Queue view for agents doesn't allow the Organizations column to be sorted by clicking on the Column label, as most others do. Is there any way around this, without having to use J...
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We want to tag others in comments section in AIO tests. Like using '@' marks in Jira ticket. Is there any options in AIO tests to do this?
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- jira-service-desk
- jira-service-management
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Hi all, I have the following problem. I need to create a Jira-Issue with some Insight-attributes but the insight automation functionality of "create a Jira issue" is not enough (setting approv...
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Hello, When we try to manually create an issue by clicking the "Create" button, it doesn't work. In jira software project create issue is ok, but in some of jira service desk project we have proble...
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Hello, This query is related to https://jira.atlassian.com/browse/JSDCLOUD-8268 We are trying to assign Approvers to our JSM Support project workflow configuration, but we are not able to set "Get ...
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Workflow automation - When a customer comments on a closed request ā then reopen the request tweak
I'm using the following: Which works across the 6 closed states in custom workflow and changes the status to: in progress. It does not revert the resolution state of Done. So if a customer com...
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Workflow automation - Transition To/From waiting for customer not triggered by adding an internal no
I've created a workflow from scratch and am looking to replicate the standard workflow feature which changes the status to waiting for customer when a reply is sent to the customer and back to waitin...
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Hello, I am Puspa and I am new to JIRA Service Management. I noticed that there's this box that will notify that the ticket is created by them/any progress will be notified to the said email. ...
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In my Jira service management project I also have licensed Jira users(internal employees) who are creating issues in Project. Is there any to let customers(who are logged in via portal) to see the ti...
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Can I change a existing custom field type from "Checkbox" to "Select List" (multiple choices)
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Hi. Out of nowhere, tickets have just stopped coming into our Jira Service Desk. A customer said they emailed a ticket and I did as well...nothing. What setting do I need to check to get this ...
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We would like to create an internal portal and an external, client-facing portal for a client ticketing system. However, we don't want our clients to be able to access the internal documentation and ...
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Is there a way to forward the Jira ticket via email that will include the email thread and attachments to a participant without including the reporter? Sometimes I need to send the information to an...
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I need to show the customer my company address and not the atlassian cloud address using HAproxy. eg. www.mycompany.com/support ---> mycompany.atlassian.net/servicedesk/customer/...... Has anyon...
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Hi there Does anyone have experience or know if it's possible to enforce 2 factor authenication for specific customers (i.e. not all customers) within the Jira Service Desk Portal for a Cloud hosted...
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Hi all, I try to create the following: when I click on "reply to customer" next to "internal note" in a request or whatever, the status should change to "waiting for customer" right a...
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Hi everyone, I would like to create a Filter where I can search for the tickets that does not have any "Confluence Page" linked once they have been closed. Can this be done in any way? Or is it may...
528 views 2 1 Deleted user November 3, 2021 -
ANSWER: Connect to the database and mark all the Jira modules to true. My error was due to the upgrade disabling all Jira modules for the install. Once I went into the database and re-enabled all t...
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