Community resources
Community resources
Community resources
Jira Service Management
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A customer added to a project should: Be able to address others (@) within and outside the organisation they belong to. Be able to view all the tickets in that project Not be able to see other pro...
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Hello all, I want to start syncing our GPC users with JSM but I want to ensure that users are NOT notified when this is setup - so I can check permissions and then roll out JSM the "right" way - not...
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Hello. When we open up our customer portal, there are 3 different categorys. We are now going to invite customers outside the company and now we want to hide 2 of these categorys for them.&nbs...
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Every now and then users of our JSM instance receive a notification (bottom left of the screen) with the following: "This incident is missing some features. Update the incident to use the responders...
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Dear Community, we are working with one organisation, that is there internally using two different e-mail-domains but belonging to the same organisation. Is there any possibility (eg with an automa...
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Hello, we currently have 5 licenses (paying annual) but now we will need two more licenses so here my question: Is it better to choose the option 6-10 --> annual or rather to select 7 agents and ...
1,084 views 1 0 Deleted user September 20, 2021 -
Hello there, is there a difference between Outlook Meetings for Jira Cloud and Microsoft 365 for Jira? As I can see the Outlook Meetings is also available in M365 for Jira so basically we dont need...
774 views 2 2 Deleted user September 20, 2021 -
When I trying, it is exist in unavailable action with this note: This operation can only be performed on issues of one issue type. Please choose issues of the same issue type.
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Can we delete or automatically delete the personal data we mention in JIRA tickets after a week or so? Is there any option for that? Thanks, J
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Hi Friends! I want to set up API key to retrieve alerts of all teams of my company, except one (say "security" team). Is there a way to set up such a key? For now it looks that: - I can either cre...
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Hello, I have a set of fields that I have marked as 'Hide if Empty'. But if someone on my team wants to add a value to that field, how do they do that? Thanks.
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Hello, I would like to know if there is a way to add a new "table" type field when one customizes the form for customer requests. I ask this because I need a form where the customers can ins...
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I didn't find that option.
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Hi I wrote script that should return all organizations with their users in any Service desk project,but this script return 50 organization in any project: ArrayList<CustomerOrganization> getA...
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- jira
- jira-server
- jira-service-desk
- server
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Hi. Request Type is not displayed in jira service managment in request queue. https://yadi.sk/i/ApRMkIvd1f5RKA In tasks, the type of incidents is set and displayed. https://yadi.sk/i/_KI4...
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Hi Community I'm new to OpsGenie and has been handed the responsibility to integrate it with our System Center Operations Manager (SCOM) monitoring tool. I've setup all alerts to be send to OpsGeni...
- Question
- opsgenie
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Hi, Community! Is there any plan to develop the option to schedule user comments? I have not found a ticket for this improvement. Cheers!
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We have a screen that is associated with a status transition. This screen asks for a comment, which is added to the comments of the issue. See following screenshot for the screen: 99% o...
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I got an email that says my subscription was canceled. This is a free account but it wants me to add a credit card. Is this a glitch or do I actually need to add a CC# for a free account that I creat...
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Hi There, I'm trying to set up an automation rule on the following conditions. 1. When ticket status is changed from "Work In Progress" to "Waiting for client response" immediately an...
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When an agent replies to an email and adds an attachment, the attachment is not visible in customer's email.
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I need to add an additional field that is tied to a fix version. Is it possible to add a custom field to the "Create Version" form
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Hi...When I migrated to JSM, I created a custom field to capture the old ticket reference from our old ticketing system. This is a single line text field called SLRef. When I now export data, I face...
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-Added 4 users with "Administrator" Role to a Company Managed Project. -This is a business project. -None of the users are able to access the project nor receive a link to log into the project. &n...
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I've searched through the discussion forums and there are several discussions on this question, however no workable solutions above link mentioned using an app, however as there is a monthly...
2,857 views 4 0 Deleted user September 17, 2021
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