Community resources
Community resources
Community resources
Jira Service Management
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Hi, I need to query tickets where an object is selected (via custom field), with a specific attribute of an Insight object. Some context: We've set up "Categories" with multiple levels...
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Dear Atlassian Community, I have a couple of questions about some possible features that me and my team have been looking for lately. The first one is - is it possible to create an issue i...
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Hi, I've searched how to do this, but can't seem to find a definitive answer (or at least, not clear to me). The situation is: - We have a small team with a small Jira/Confluence license budget an...
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I am looking for the API which will return the approver details from the Jira Service Desk. I have already gone through this https://docs.atlassian.com/jira-servicedesk/REST/3.8.4/#servicedeskapi/req...
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what is this button? what does it do? can it be hidden? can its text be changed? i didnt see it before:
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Hi, I'm trying to find an answer to how properly configure access to Knowledge Base on Confluence via JIRA Service Management Portal. Based on the article https://support.atlassian.com/jira-se...
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Though i have closed the tickets long back, few old tickets can still be seen in the queues.
1,088 views 6 0 Deleted user June 18, 2021 -
We're attempting to migrate remaining customers from Assembla to Jira Service Management. Exporting from Assembla as a JSON file and importing into Jira fails with an apparent structure prob...
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Hello Community Is there a way to copy one field value to another, where source field is text, and destination (to copy it to) is a drop down like Affected Services, or any other Insights fi...
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Does Jira Service Desk (cloud) offer the ability to create an API against a "system account" rather than tie it to a named user? I tested the API under my name, but it generates the ticket as myself...
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Hi! I am still getting to know how to use JSM, so I need help regarding attachments. When I open an issue the below clip at the right appears, so I am able to attach any file as an answer to ...
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Hi, Suppose I have the following Insight object structure: Company <- Contract <- Device The Company has 0 or more Contracts. The Contract belongs to 1 Company. The Contract includes 0 o...
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I have downloaded scriptrunner, because JIRA doesn't offer the ability to hide/disable comments on a specific transition, so I need to write a validator to prevent the transition if someone tries to ...
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I cannot locate the Domain option in Admin settings. I am trying to link our domain to Jira so that our Jira Service management help desk can send emails from our domain email account....
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Dear Community agents complain on the commenting within JSM issue while at the same time apparently there's another person making the commnet (maybe edge case but worth asking). When I add a commen...
- Question
- agent
- cloud
- comment
- jira-service-management-cloud
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I am setting an automation to calculate the value of one Insight attribute depending on values of two other attributes of an Insight object. I can get the values without a problem using the name of t...
- Question
- automation
- cloud
- insight
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Hi, we setted up a Integration between Jira Servicedesk and OpsGenie, so far all is fine, but we are facing following issue: If we close the alert in OpsGenie, the ticket in JSD will get the stat...
- Question
- cloud
- jira-service-desk
- opsgenie
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Hi All! I got this issue last day. A customer raised a request in portal. The customer is also one of the approvers. But when she is is not able to approve it. Only anther approver in the list can ...
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I'm sure this is something I should know the answer to, but I can't find it for the life of me... so to the Community I go! If I turn off email requests for a service desk, so that new requests cann...
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Hi! When customer A opens ticket B he is presented with a blank page. 2021-06-17 13:37:15,039 http-nio-8080-exec-264 ERROR [username redacted] 817x25912061x1 15sfokm [IP address redacted] /serviced...
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Hi, Our users are based in multiple locations. These locations are set in our local Active Directory, which syncs to Atlassian Access. Is there any way to also sync the users location so that we c...
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I'm setting up ITSM and one of the automations I'd like to use is to auto assign any newly created incidents to whoever is on-call at that moment in time, as defined in OpsGenie. Is this possible?
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See screen below
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Is it possible to make the "Add Web link" field visible to the customers in their web portal view?
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Hello, We using Jira Service Managment in our agency. When a client create a new ticket, this person become the reporter of the ticket. So only this reporter can see the ticket and comment it (...
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