Community resources
Community resources
Community resources
Jira Service Management
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Hi everybody, my colleagues asked me that they want the system to show a badge (or something similar) near every ticket in their queue with an unread reply from the customer or when there's a ne...
342 views 1 0 Deleted user August 13, 2021 -
Hi community, I am still learning the ins and outs of JIRA and I'm currently trying to set up a customer portal for our customers. We have two distinct service desk projects; one fo...
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Since Jira does not allow sub-tasks to have customer request types, as a workaround to having the customer see comments being made on the sub-tasks, is it possible to copy comments from sub-tasks to ...
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My company is currently using JIRA Service Desk, and there are customizations with radial buttons for the selection of Employee, Contractor, Third Party. I'd attach a screenshot, but my laptop is thw...
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We have set-up the integration between JSM and OpsGenie. A new ticket in JSM creates an alert in OpsGenie. Can we distinguish between "Service Request" and "Incident" in JSM so only "incident" will ...
- Question
- opsgenie
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"Request Type" in ("Request Flyer/Brochure (SL)", "Request Video (SL)", "Request Web Content/Graphics (SL)", "Request Social Media Support (SL)", "Request Logo/Graphic (SL)", "Request Marketing Email...
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Automation question: when a new ticket is created in Project A, can we automatically have it create the same ticket in Project B using automation?
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At our company we do not want Opsgenie users to create alerts manually since all alerts will come from external monitoring systems. Is there a way we can disable the blue button "Create alert" ...
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Hello Community, Does anyone have any experience adding the 'Create another' function to Service Desk or similar? The business process is users need to submit multiple requests that are identical e...
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looking for a 'best practice' for approving service requests. Is it advised to create an opsgenie service and have the responding team set as the approvers in the workflow or to just use a grou...
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can i duplicate a component in an automation rule
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I may be starting an assignment at a client that is using JIRA Service Desk. I do not know if they have plans to upgrade to JIRA Service Management. The client wants improvements in its cha...
- Question
- jira-service-desk
- jira-service-management
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Is there a way to link existing boards that our development team use to a Jira Service Management board for customer issues? Or is there a way to create a new Service Management project against exist...
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Hello, I figure out the request type - customer is able to see it in portal but he is not able to receive mail notification. When I try the notification helper its saying that he does not have righ...
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Hi All I have a new project form in JSD. It has a number of custom fields. One of which is members. This is a list of users. I am then applying an automation to the ticket to create an object...
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I have created automation where when a ticket is created from the portal it clones to the Kanban Board but it's only copying the Summary and Description, all the other custom fields are not copied. I...
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Hi everyone! In a phased rollout starting on August 30, 2021, we will turn off Legacy automation for all new Jira Service Management sites. This change is part of our Automation Unification effort ...
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in help center portal, I just want to add one column like Org name, as of now we have Type, Reference, Summary, Statu,s Service project, Requester and I want I we have one more column where we can se...
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I have a project that has a limit on who can create tickets in it or see the project in the Help Center. This is accomplished under Project Settings > Users and Roles > Service Desk Customers. ...
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Hi team, I have 1 project with 2 boards. One of the boards is strictly for our internal team to use for "Internal Projects" and the other is opened to the public for clients to cut an issue to us. T...
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I am using Kapacitor to generate alerts based on thresholds. Usually Kapacitor will call the API to close an alert when the threshold is no longer breached, alerts are closed by the {{alias}} f...
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Currently, the Resolution for Closed issues is only mentioned in the notification message when the issue transitions to Closed. Can the Resolution field be displayed next to the status? If so, how c...
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When a customer clicks "View Request" in an email it opens a webpage requesting a login/account creation. How can I change the settings so the customer does not have to create an account? &nbs...
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In Automation, how can I check to see if a Proforma form is attached?
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Hi, In my Service Management project, I've entered an email address to the email requests so that when someone emails to that address, Service Management will create an issue. Once an issue is creat...
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