Community resources
Community resources
Community resources
Jira Service Management
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When I use normal close which is supported by Jira, I suffer from reopen issue. So Now I am using my close which is made by me. (and I connect to workflow for reopen) ...
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In my JSM project, when marking a ticket as cancelled it stays on the Open queue. After looking into this further, i have found that the Resolution doesn't seem to be updated when marking a ti...
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In JSM, you can use the notification template for legacy automation but for new automation, you have to manually create that email every time. Is there a way to simply pass the subject and content in...
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We have Jira Data Center/Server and wanted to know if there is a workaround with allowing customers to submit tickets and reply via email? Is there a quick way to migrate from server to cloud?
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I would like to limit the number elements shown on the screen drop down lists shared. One is the status & the other is request type. The first contains different status types that we don't use &a...
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Is there a way to quickly click through my tickets? I can view my tickets in a list or individually, but if I want to look at another ticket I have to click on my bookmark taking me back to the list,...
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I am in the process of configuring the default setup for our JSM for all the users. I need to edit the layout of the default/included queues by adding and removing columns. When I tried to edit ...
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I have OpsGenie integrated with my check_mk monitoring. I receive alerts on the web page correctly, but I'm not getting any email or app notification while all seems to be set up correctly. Team is d...
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Hi, I've set up a labels field for our customers to use to categorise the bug type they are having. However, I can't figure out any way to set these up so that the customer can only choose fro...
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Hi there How could I auto assign a component to a specific service request Steps: User will login to the portal Select JSM Select one of the Service Request, for example "FTP REQU...
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We have approvals setup already in our Service Desk board(Service Management). I'm not sure if I'm doing it correctly or if the Project boards just do not allow it(Company managed/team managed). Tha...
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Hi I've used this connector on the Jira Service desk data center edition and it works fine. With the cloud version I am not getting drop down lists in the form, when there is a list being called in t...
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hello everybody, I am using Jira Service Management installed on a server. I need to send information to an external API when a ticket is closed. For doing that I need to use another API for getting...
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I created a service request at the Jira service desk that requires multiple user approvals, from which one approver approved the request and the other request is pending. So, how to check the date an...
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Is there any experience here with SSO between shopware 5 and JSD? Within shopware 5, I would offer the customer the option to access the JSD via SSO in order to make individual requests there. He sh...
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I have a custom field that the users used to be able to edit. It has user captured data in it. Sometime in the last month or two the field has become read only and I can't change it back. Plea...
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I have different SLAs times depending on the request type. If I change manually the request type from a customer, the time to done remains the same.
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I can connect to list view successfully but when I click the issue, I always see " We couln't connect to that issue" message" about all issue. When I try to switch other PC, I suc...
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What is the best way to keep track of communication with a vendor on a customer issue. Eg A customer raises an issue however it requires us to obtain advice from a vendor. We do not want to add the...
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We want to be able to create an acceptance list of phone numbers so that we can allow the phone call's for on-call rotations to be able to override the do not disturb options on smartphones. Is th...
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As the title states. I am horrified that the cloud version does not have anything that equals Hubspot "Snippets/Templates" or system of entering in Canned Responses. I have viewed the tic...
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Is it possible to have two different groups see two different portals? Or would I need to create a new project for each group to have their own portal?
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Our school system's helpdesk in Jira Service Management has numerous tickets that have been open for over a year. We would like to create a status in the helpdesk that will close the ticket without n...
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Hello, I am evaluating cloud helpdesk options & came across your Jira helpdesk platform. is there someone in sales or support to speak with to schedule a demo of your cloud helpdesk offering? th...
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Hello! Right now we use a service provider to manage invoices from our vendors. We ask our vendors to email invoices into us at ap@ and a human manages that inbox, forwarding emails with invoices ou...
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