Community resources
Community resources
Community resources
Jira Service Management
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Dear all, I´m positive somebody else already had the same issue as myself and my struggle now for 2 days can be brought to a swift solution. Here it comes: Setup: I´m site-admin for...
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Hi, I have an issue with creating tickets from Jira Customer Portal after Jira update from 8.5.1 to 8.13.7. It stuck as it is shown below. The same issue happens also when I try t...
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How to make comments internal in bulk?
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Hello, I would like to use the first name in email notifications and try to remove the last name. So if I use the smart value {{issue.assignee.displayName}} I receive the whole name, first and seco...
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Hello Gents, We are using integration between OpsGenie and Jira SD and I have a problem with resolving issues in Jira. I tried to google it or even find something helpful here but no success. Thi...
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- opsgenie
- cloud
- jira-software
- jira-software-cloud
- python
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Dear Members, Stay Safe!! When comment is added to Reply to customer (not as an internal note) then status will change otherwise if comment added as internal note, status will remain as it is. Tec...
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Is there a way 1) to hide or remove portal URL from an ITSM project? 2) to record customer location?
Is there a way 1) To hide or remove portal URL from an IT Service Management project? 2) To record additional customer information i.e., location / time-zone etc. for an online support, if needed? ...
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....13.9 -> Jira Service Management 8.17.1 Other specifications: Linux environment On-premise Jira instance JSM open to public requests ---- Report 1 The problem manifests itself in this m...
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Lots of notifications from Nagios is not being sent to opsgenie due to flap detection. Is there any way to tackle this issue other than disabling or changing flap detection threshold?
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From an issue I am able to create a sub task. When scrolling down the issue I can see all sub tasks, however when looking at sub tasks in the queues and even when clicking into them, I am unable to s...
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If all work items are created in Jira by developers, can they then be linked to the Change Management component (i.e. new change request created automatically) of JSM once they reach this stage?
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Hi, I want to define SLA based on the tier of the Affected Service, so I am trying to come up with a JQL for that. I tried in the issue navigator but I am unable to search based on the service tier...
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Hello everyone! We are happy to announce that we have just shipped the ability to migrate from the old Insight - Asset Management Marketplace App to the new Jira Service Management integrated Insig...
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Hi All , have a request to create a portal group for Onboarding and off boarding for specific groups of users which can view and submitted the request not sure if anyone have that experience...
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When I'm looking at my queue, I can't tell if the Reporter has made an internal note. It doesn't change the status or the last updated date. Bottom line: I want it to be obvious that a Repor...
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I am in the process of setting up Insight with Jira Service Manager (Cloud) I have an object type called "Applications" that is used to store information about all our enterprise application...
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Hi Folks, I'm trying to build a Custom Rule in Automation for a JSM project. Based on certain When/If conditions I'd like to be able to send an email to a group using the Send Email Then clause. It...
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what remote control apps integrate well with JSD? Thanks.
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Does SharePlus work with just Service Desk 4.18.1. We no longer utilize Jira Software
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People who are on copy on the e-mail for open tickets are open new tickets when they answer the e-mail, can i stop with opening from e-mails that are on copy ?
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opsgenie documentaion guides pdf
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- opsgenie
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Currently if a technician acknowledges an alert, they get the assignment in Jira. Is it possible to make it where if anyone acknowledges the alert, it assigns the ticket to a specific team inst...
658 views 1 2 Deleted user July 27, 2021- Question
- opsgenie
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Hi, I'm using API 3 to query data from Jira Service Management. https://xxxxxxxx.atlassian.net/rest/api/3/search?jql=project=projectName&startAt=100&maxResults=100 My understating ...
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Preciso habilitar o SLA para um cliente possa visualizar na tela de chamados. Já possuímos SLA configurado, porém o cliente não visualiza.
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Right now im using Jira Insight and im trying to set up a project that allows me to add devices and print label for each device, right now im following the instructions bellow but i can't seem to fin...
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