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Jira Service Management
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Hi, how are you! i need your help to fix an issue. We have an automation that create 2 subtask automatically in a ticket parent, but they are consecutives so w the 2nd subtask should opening when th...
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We have business users that are submitting tickets often and want to utilize the "Share" function on the help desk portal. Is there a known limit on how many individuals can be on this notification l...
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Hi! How are you? Please, i need your help to fix an issue. We`ve created an automation rule for an isse type "Service request"; the ticket parent has 2 sub-task and it should change the status (from...
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A jira exported file shows dates (Created, Update, etc) starting with "20" for every issue. For example a date that is "12/Jan/22" would be "2012/01/22" in an excel spreadsheet that is exported from ...
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Hi Is there a way for me to get a list of all users who have ever replied to a customer ticket? Thanks Jerry
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If setup to use TLS 1.2, does Jira use forced or opportunistic TLS for email notifications?
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We've just merged a couple of incident handling teams as a result of restructuring. I've managed to move integrations into a single team, but I can't find a way of moving services between teams. Is t...
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- opsgenie
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We have a technology department that consists of 3 teams as well as a NOC. We have alerts coming into Opsgenie from several monitoring sources. How can I route alerts to the correct team witho...
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We are about to go live with our customer portal. I need to compile details of the cookies the portal uses. I have a list of the cookies by looking at the details in Chrome. However, I don't have det...
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project = SL AND status in (Done, "Resolved")AND assignee in (609c1a6a47ba02006facea20, 5cbdc4c8e494c810153acce8) AND "Request Type" = "Report Netsuite Incident (SL)" OR "Request Type" = "Request Net...
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Boa tarde, No momento configurei o Jira para que no prazo de 72 horas em que o chamado estiver no status aguardando retorno ele automaticamente fosse fechado. PorĆ©m isso nĆ£o estĆ” acont...
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I'm trying to create some basic automation flows using the REST API, more specifically I'm trying to create actions/task on a Confuence page and assign them to the user that is currently on watch for...
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How do we add the affected services box to a dynamic form?
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We are working on JSM Cloud Premium and we're planning on using Atlassian Access. I am running into some challenges getting clear exactly how this will work. Atlassian mentions portal-only custome...
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Dear community, As we move to Jira Service Management and use its customer portal for Change and Incidents, we decided to keep all Requests for Change in a central demand container. In other words, ...
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Hi all, I'm trying to set up an automation, which changes the organizations field based on the customer, which is set in the insight object field "Kunde". The purpose is, that we ha...
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Hello, I have a workflow where issues can transit from status "In progress" to "Waiting for reporter" via the transition "Respond to reporter": However, in the agent view this transition is sho...
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Hi, Setup: Integration between Service Management and Confluence (Knowledge base). Issue: The layout view in the portal is struggling and seems unprofessional compared to the view in Confluenc...
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Hi Users who open a ticket receive an email from the email address myname@mydomain. atlassian.net . Is it possible to go to the email address myname@mydomain.com? how to?
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We have a requirement to build a report/dashboard to get data on all the tickets that does not have linked issue of certain issue type. eg. We need list of Incident tickets that doesn't have any Pro...
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Hi Community, Created at Insight the below cmdb : In Jira issue i created the field contract, but instead of seeing only the contract(s) of the reporter, i see the total of the contract...
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After deleting a Jira-User the Insight-User has the - seen as above - broken property. Trying to change the User per API will now fail constantly with following error: `Status code: BadRequest / Re...
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I want to create service request with values for more fields like prioirty, urgency, shared with, label etc. The API doesn't accept any values except summary, description and on behalf of. POST&nbs...
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We have upgraded to the newest version of Jira Service Desk and want to convert classic handlers to next generation
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I signed up for Jiraa I signed and for atlassian after that I'm just wondering if it's going to be an all-in-one later and everything's just going to be compatible with each other? Thanks,Mark
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| 18 | |
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| āJanuary 14, 2025 5:27 AM PST | ||
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