Community resources
Community resources
Community resources
Jira Service Management
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Hi, is there a roadmap when the features will be relaesed for Insight: show insight objects in the user profile select own assigned objects by ticket creating move objects to...
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I need help in setting up change management using Atlassian. Does anyone have information on how to set this up?
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I was trying to test the ITSM template but I did not realize that it was adding an instance and now the menu is showing more than one as shown How do I delete the yellow ones? &nb...
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Hi, This is a question on the below Mindville documentation link that was not working. https://documentation.mindville.com/display/INSDISC/Discovery+System+Requirements Could you pls get t...
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The integration of Insight for Jira Service Management Cloud brought a number of improvements compared to the standalone Insight app. This post will highlight the most significant features and differ...
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Hello everyone, Great news to share with you today: the 2021 Magic Quadrant for IT Service Management Tools is out now, and Atlassian has been recognized as the only Visionary in this year's report...
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Is there any way to get the sum of how many people have been added to the Request Participants field? Using smart values or scriptrunner. Anything.
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Hi team, I am wondering how to measure the SLA-s metrics per team member? One thing we think of is to have Average time to first response compared to SLA per user ...
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Hi all, I am new to Jira - I am currently using ZenDesk for an ITSM system. Please can someone let me know if the below is possible? Pending reminders for customers - email the customer if the sta...
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I have some issues that were originally created on a JSM project and have since been migrated to a Jira Software project. Now Jira thinks these issues have a request type even though it comes ...
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The documentation was hosted at https://documentation.mindville.com/ but sadly it is no longer available. I tried contacting Jira Support with this issue, they directed me to this place, ...
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How can I get in touch with a customer success rep or account manager for Atlassian?
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Why is the "Scheduled" automation trigger not available in the Jira Service Management server/data version? It appears to be only available in the cloud version. Are there plans to make this availabl...
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Hello, About a month ago we decided not to renew our support & maintenance plan for JSD because we were moving to the cloud version. We received an email from Atlassian about th...
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hello, when we create a ticket and need to assign it to another group actually we only have the solution to create a child process and after closed the child process manually close the father ticket...
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Hey Team, I am trying to do Prometheus Alert manager integration with Opsgenie and have defined responders as well, but mention responders are not getting any alerts instead it get redirected to Tea...
- Question
- opsgenie
- prometheus
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Hi, our app is used in three languages (English, German and Albanian). We work since the beginning with Jira Service Desk but we now wanted to also use the Knowledge Base. Unfortunately there is no A...
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Good Day All Looking for some assistance with the following; I think I have found a work around but have run into a few problems and hoping you can help. Objective Any Jira cus...
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...age The same web panel is shown on each screen. Web panel loads properly on the 1st and 3rd screen but fails at the 2nd screen. public class ContextProviderServiceDesk implements C...
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Dear Jira community, we're categorizing our issues in JSM using an Insight custom field that points to an ObjectType called "Category". Besides a label these objects have a "Project" attribute calle...
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Hi! I'm working on a project where I have a screen with custom date fields, I would like to use a validator using the jira expression to compare this field to the calendar date. I tried with this c...
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Hello, how can I automate a certain request type to go to canceled. First I added When: Issue created, thann I used comparing two values and set first value to {{issue.Request Type.requestType.n...
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When i am trying to send replies to customer i get the following error in the Message Logs. You can't edit the request type because the issue type it's based on was removed. To restore the request...
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I configure my Outgoing mail with Gmail and when i go to send a test email I get this: An error has occurred with sending the test email: com.atlassian.mail.MailException: com.sun.mail.smtp.SMTPSen...
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Hi Team I am trying to get columns for "Time to first response" and "Time to resolution" in "My Defaults" columns but can only see them under "Filters". Can someone please tell me how to mov...
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Atlassian Community Events
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| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |