Community resources
Community resources
Community resources
Jira Service Management
-
I've created an automation email below Expire: {{issue.HR Access Term Date}} and I've changed it to {{issue.customfield_10230}} On the Jira form, Expire = HR Access Term...
-
I am creating customer requests from tha Service Desk API, and i want the notifications to be sent to customers by the email support@my-domain.atlassian.net but it keeps sending from jira@...
-
I create a project in Jira Work Management with my company email, and when somebody give me access to some Portfolio and projects in Jira Software now I cant access to my project in Jira Work M...
-
I am wondering how it is possible to execute an IQL query that runs outside of the object type I am currently in. Is there a way to run my query across all of the object types? Or even across multipl...
-
Hi I need send email with report file from an issue Thanks
-
Is there a way to automatically create a StatusPage incident when an OpsGenie incident (not alert) is created? The integration docs only show a way to create StatusPage incidents based on Op...
- Question
- cloud
- opsgenie
- statuspage
-
Hi, Is there a way to add a new link in Jira Service Management - Portal View ? I want to add a new link just for this portal, not all. Thanks
-
I am not sure if this is possible, but am trying to figure out if it is - appreciate any insight. We have a system that delivers 'up' and 'down' alerts for BGP link status. This is a libreNMS ...
-
I don't want customers to have to log in or create an account in order to view issues on the portal. This is so a) people can raise issue quickly and easily and b) approvers can click on a portal lin...
-
I am using scriptrunner to add a request participant but I dont want an email to go out. No matter which statements below, the participant added notification goes out. So I thought to dis...
-
We recently migrated from DC to Atlassian cloud. On DC when troubleshooting automation(s) if I clicked on the link in the audit log it took me the component that was associated with the link.&n...
-
Hi, We are planning an integration between our jira cloud systems (JSM, Confluence) and Okta. We know how to permit access for our domain accounts and current employees for agent and customer acces...
-
I have an automation that creates a sub-task on the main issue on transition. The main issue has an attachment and I want one of the sub-tasks to have that attachment included. Is that possible?
-
Hello, I would like to ask, how could queues be automated even more, eg create worklogs? Thank you for any answer.
-
Hello, is there any documentation for the main jira settings? I only Found documentation for the left side bar actions and not for the setting you can find in the right top corner next to the profil...
-
Hello Community, We have the JIRA Server Mobile App in use. When a customer starts a service request with approval via the customer portal today, the approver is informed by email that a request req...
-
Is it possible to text the customer in the Sub Task and he/she is able to see the message when he/she is set as "request participants"? (notification via Outlook?)
960 views 4 0 Deleted user September 3, 2021 -
Hello everyone, My team and I are currently working on bringing extended functionality to JSM through the Atlasssian Marketplace. I would love to get feedback from orgs. and teams running cu...
-
★Project Setting→Customer Notifications → Edit Templates I want to add custom fields created to the body of the message mail. Place has a drop-down list to "Insert Variable", but none of the custom ...
-
I knew where SEN no is located from Server hosted Jira However I can not find where can I check SEN no From Jira Service Management (Cloud)
-
I have just imported my Insight app assets to the Cloud instance and I hat to create a new field to link assets to users for when they open a Portal request. In the app, I had created multiple Asset...
-
I've written a document using the new Confluence formatting tools. Now that it's layout and design is how I like it I've tried to publish the document via Jira Service Management for customer usage. ...
-
We have over 1,000 users in our Jira Cloud directory that is sync'd to Active Directory. Most of these users are customers in our primary JSM project. Even though the users are members of a required...
-
The need to create Requests in different Service Desks has grown over the last few months. I used to follow these steps: 1. Add a script to a workflow post-function that creates the ticket in ...
-
We have 3 locations and the helpdesk is located at one of the locations. The users email requests and support issues to the helpdesk. Is there a way to set up different email addresses to...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 36 | |
| 15 | |
| 8 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| 9 hours ago | ||
| yesterday | ||
| Tuesday | ||
| Tuesday | ||
| July 24, 2025 12:26 PM PDT |