In the API for creating request, It doesn't accept values for the fields Priority, shared with etc

[KUMARESAN MUPPIDATHI]

I want to create service request with values for more fields like prioirty, urgency, shared with, label etc.

The API doesn't accept any values except summary, description and on behalf of.

POST /rest/servicedeskapi/request

{

    "summary":"test-sub",

    "description":"test-des",

    "requestTypeId":"27",

    "priority":"1",

    "Urgency" : "High",

    "sharedWith" : "5f8fdf2dddb0df006e750949",

    "labels":"UI"

}

I'm getting the below error for priority and more over getting this same kind of error for all other fields too:

"Unrecognized field "priority" (Class com.atlassian.servicedesk.api.rest.dto.domain.request.RequestCreateDTO), not marked as ignorable
at [Source: org.apache.catalina.connector.CoyoteInputStream@119fbcd1; line: 1, column: 172] (through reference chain: com.atlassian.servicedesk.api.rest.dto.domain.request.RequestCreateDTO["priority"])".

As it is highly emergency, any quick help would be great.

Thanks in advance!!!

[Pramodh M]

Hi @KUMARESAN MUPPIDATHI 

The following  format should be followed when raising a request

And remember you can only add values which are available o screen in the customer portal via this request

https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-post

Thanks