Community resources
Community resources
Jira Service Management
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Hi Is there any chance that if I'm the Reporter & the Assignee of an incident request, I'm not getting emails for new comments? Thanks!
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Hello, I am new in Jira admistration. As far as I know (expirance from older projects) there are views where a can see the dashboards and search for issues as menu on the top of the page. At the mom...
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This is the error. Hash WMQ3K6 Trace b9c7eb1c4ea5461da13eab43995e6e39
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Hi All, I created priority groups to align with the different support teams for different products we have. in order to be able for customers to open a specific ticket to a specific group and ...
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Hello, I'm trying to fetch the content of a form field in an Automation. The field isn't connected to a JIRA field. I added a field key to the relevant field- 'reqbody' The field is a Text type....
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how can i change for my SLA to not count it when the ticket is on pending mode? basically when i move the status from in progress to pending (wating for user or 3D party etc)...
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Hello, In Jira, I set up alerts to be sent as follows: one day before, one hour before, 15 minutes before, and at the scheduled task start time. However, I have not received any alerts. If there are...
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I have created a few KB articles and would like to offer them as publicly accessible documents. Is that possible with service management?
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Incident triggered a notification to first level. Event was acknowledged via phone within the 15 min period. Logs show the acknowledgement. Event was still escalated to the final le...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Jira Admin cant access to the Request type, Portal, and other option to edit. I have Jira Admin access then why I cant custom, and update these options! Do I need to have other user group to my...
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Hi all! I am looking to clone the set up of a ticket to another project. I don't see a clone option, and if there isn't one, is there at least a import + export option? Please advise how I...
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For employees that separate from the company. I want to have it set up where after I close the ticket. It will automatically unassign the equipment (object assets) we have them assigned to. I'...
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I want to know if its possible based on below criteria: ---This part already automated-- Story status moves from ToDo to In-Progress Start Date date added ---Need to automate--- I want to ...
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One of our business units has a very complex process that occurs after intake. Multiple staff and other business units are involved in the overall activity. My usual recommendation is to use tasks an...
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I need to add a non-editable disclaimer field (which is a long paragraph) in my JIRA form. I have tried adding a checkbox field, but looks like that has some character length restrictions so ...
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Can this app be used to export Attachment?
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Hi, We have setup a knowledge base for end users which includes screen shots and videos on how to use the portal. We would like to restrict the possibility users have to download the images an...
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Hello, I am trying to trigger a status change when a comment is added from approver. This is what I have so far but no success. Tried with other smart values as well:
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I would like to know if the pricing model is changing too when migrating to JSM from Opsgenie.
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We have started using the Slack chat facility, and it works well. We use forms to ensure the correct information is collected, so I wanted to add the form to issues created via chat. ...
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hi, it seems we have exhausted our maximum limit Email within a day. Is there a way 2 check up on the e-mails which were send. We only send a few E-Mails and the notifications were blocked. ...
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Hello, I've enabled Suggestions on 2 of my projects and it only appears on the one using the issue type "[System] Service Request", not on the one using "Support". Is there any other way than chang...
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Hello, Auto ticket creation from .net platform to JSM is not working for past few days. This feature was working for past 4 years using TLS 1.2. Is TLS 1.2 is still supported? ...
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Hello Team, I have this issue with JSM, my customers are categorized by Oragnizations, but when the customer send a ticket i dont see the organizations that the customer is related to ...
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Ist-Situation We have a service projects where our customers can raise customer issues. Objective We want to add more customers. Conditions The different customers are not allowed t...
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Atlassian Community Events
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| 29 | |
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| September 15, 2025 11:39 PM PDT |