Community resources
Community resources
Community resources
Jira Service Management
-
While testing my account creation notification, I noticed that the password reset email that is sent out has the subject line "test Account Created". Does anyone know where I can go to edit that to r...
-
Hi I'm new here, so perhaps this question is already asked. I created two different automation rules, to clone a SD ticket which has a form attached to another project. I managed to copy the form f...
-
For one of our projects we have email replies turned on. These are working as expected, if the recipient replies to the email their reply is added as a comment on the ticket they are replying to.&nbs...
-
Hi everyone! I ran into an issue with SR Behaviors. After updating Jira from 8.20 to 9.12.12 (SR version 8.39.0), part of the behaviors related to hiding options in a cascading field stopped working...
-
Hello, I need to access a file that was shared 07/Aug/2023 in the ticket. It informs as preview not available. It is also impossible to download the file. How to resolve it?
-
I am trying to remove the "Share with" dropdown menu because employees sometimes choose to share their requests with the entire organization, which can lead to confidential data being...
-
I am currently using JIRA for task management, but I am encountering some difficulties. I would like to know the best steps to troubleshoot common issues when using JIRA.
-
Dear Community, I am setting up SLA configurations in Jira Service Management (JSM) premium plan and need guidance on handling different ticket categories with multiple calendars. Use Case: We hav...
-
I have faced some issues with my incoming mails (notifications) coming from BambooHR into Jira. It comes as an HTML email and it should be as is. However, in Jira, it looks totally corrupted. I mean ...
-
Hi JSM Experts, I wanted to improve the workflow design for a customer service project in my company. We're using this customer service project for supporting external customers. Basically I would ...
-
Hey, We have a request type for new courses in our company, Each user can ask for just 2 courses in one year, if they complete 2 courses I want automation that will immediately move it to "Canceled...
-
Hi Team, I wanted to set Request Participants through Emails. Eg. If someone send an email to Jira with Email IDs in email body, Automation rule would fetch those email IDs and add them as Request ...
-
Hello, we would like to move our projects (esp. Service Management) to Germany (AWS Frankfurt). The move was planned as follows: The move was scheduled to take place from Jan 22, 2025 to Jan 29, 20...
-
I want to move some tickets to direct close
-
I am looking at our Help center portal, and under requests you can filter on open and closed but the results are very mixed. Occasionally getting closed entries in open and open tickets in closed. I'...
-
"Client must be authenticated to access this resource" / Error 401 for REST API call with basic auth
...}'); } } That returns a 401 Unauthorized error. I set Create Issues permission to public and my user has the roles "Administrators", "Service Desk Customers" and " Service Desk Team".&n...
-
I'm trying to use JQL to filter my issues by Request Type Groups. I'm retrieving a list of Request Type Groups from this REST API https://developer.atlassian.com/cloud/jira/service-desk/rest/ap...
-
Error AADSTS50105 encountered when logging into Atlassian cloud
-
Hi, I'm implementing a new JSM and now I'm creating a "request form" for the portal. If I create a form from a template, they all contain the "Urgency" field by default. And here I need to get my be...
-
Hi All, Good day! I have added the users 7 for free plan jira cloud, but out of 7 users one of the user not able to assign tasks rest for all i can assign the tasks what could be the...
-
We have come across an announcement that opsgenie portal is currently deprecated. Will the SDK keep working or will those needs to be migrated to another alert api?
-
In which screen or settings, we can change the fields that are displayed in the emails sent for Automation. This comes from Automation for Jira Address. Currently we like to customize these f...
-
We have a Jira service management project created and a portal set up for external users. Knowledge base articles have been created in confluence and linked. external users see the v...
-
Quick question - is there an easy way to copy all watchers of the newly created issue to Request Participants field?
-
I created a form to allow our users to submit bugs and feature reuquests. But I can't seem to make it avaialble to the public, ie non-jira users. How do i do that?
Atlassian Community Events
| User | Count |
|---|---|
| 33 | |
| 17 | |
| 8 | |
| 7 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| Friday | ||
| Friday | ||
| Thursday | ||
| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT |