Community resources
Community resources
Community resources
Jira Service Management
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Hello everyone, I have the following problem. We have 3 users in the system with authorisations for only 1 project. They can also see everything in this project but the only thing that is not possibl...
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Hello, We receive JSM email requests into our project. Is there a way I can use an automation to extract keywords from the Summary and Description to assign other Custom Field values? Chee...
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I am designated as a project administrator however I'm unable to access certain project settings such as Customer Permissions & Poral. I assume their is a relevant setting in the Permission Sche...
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Customer name from organisation is taking slow to populate in Reporter field in Client Service Proje
When the staff / agents are trying to put the Reporter as external customers under organization. Please see screenshot attached. Multiple users and agents are expereincing slowness and sometimes it t...
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Is there a way for us to incorporate a filter function on the home page of our JSM system, for clients to be able to filter what kind of confluence knowledge base articles they're looking for...
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Can JSM be multi tenant and have one of those tenants use a Zendesk two-way integration? Or does each tenant need their own separate instance of JSM? Thanks!
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We're currently exploring the functionality of the JSM Virtual Agent and Intents. We also as a separate longer-term effort will be merging one existing service project with another. With limited exp...
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A few of my users created additional Organizations in error and I am having extreme difficulty deleting them. Can you help me delete them and tell me how to stop users from creating new organizations...
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I am attempting to refine my custom new employee onboarding form. Based on a conversation I had when demonstrating the form with someone from HR, I am trying to make it so departmental specific porti...
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Hello, Recently, I have deployed Discovery to make a schema with my lot of assets The User asset from Asset Details is empty How can I import my jira users to this asset? I want to attrib...
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I have this math equation and it is working great, except that I am getting back a 2 decimal place and I only want the whole number {{#=} {{varDoneCount.asNumber}}/{{varTotalCountSmart.asNumber}}* 1...
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Greetings from Apelby, We having issue with email server. We tried communicate via emails but when we trying sent a email. When we clik button (email) then -> the wheel just keeps ...
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Trying to create a filter where I can view tickets that were in our unassigned queue, but got assigned / picked up since the start of day. I looked at both of the Community articles below, but neithe...
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Hi Team, I am not able to login into jira with LDAPP authentication.But able to login with local user name and password. See attached error meassage that I got while login with LDAP...
- Question
- jira-service-management-server
- server
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Please suggest me any automation , to get images /Attachments visibility to customers in JSM , as we are getting the above code instead of image in comment section of Ticket.
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Good day, I wonder if somebody can tell me how to manage profiles of ServiceDesk Customers. It seems I am able to delete only some of the customer profiles which are created either manually or by se...
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Hi, for some time now the view of the ticket menu and functions on the left has changed automatically, I would like to go back to the old view, but I can't find the option to change i...
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Actually it is possible to define Freeze periods or Maintenance windows only with project scope. We need to relate them to specific Services or Organizations. In general, asset connections would be ...
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Hi, we have two existing customers who have stopped receiving email notifications from Jira. The Emails are added to suppression list, how can i remove them from the list? ...
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Hello, I want to automatically pre-fill the "share with" field with the name of a specific organization for all tickets created via URL, I tried via URL (customfield_10120), via automation a...
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Hi all, I'd like to edit the already existing description field by adding a timeline table. I'd like to have it already visible when a reporter creates a post-incident review, so it must be im...
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We have JIRA Software and is it correct that no JSM license is required for those users to access JSM board and can view and comment internally on tickets - like a non - service desk role in JSM?
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I am reaching out to seek assistance regarding an issue we are experiencing with the automation configuration in our Jira instance. Specifically, we have a condition set up in the iss...
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I am fairly new to JSM. When I do the Entra ID import in JSM assets I would like to be able to relate the user name I get in such a way: - Find the user according to the reporter of a service reque...
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Hi, Actually, I have a one customer in three different projects. they having customer portal. so i want to remove from one project not in all three projects.
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