Get description field vslue from assets on the dropdown selected value

[Tirupal Reddy]

Hi Team,

I am new to the jira and jira service management. Please help me the detailed steps, how to achieve below requirement using automation rules.

Below is my requirement.

Using Jira Service Management custom dropdown selected value change get the description field value from JSM assets and append to the JSM form text field.

Thanks

Tirupal

[ashu patel]

When a user selects a value from an Assets dropdown in Jira Service Management, fetch the asset's description and append it to a text field.

Steps:

1. Go to Project Settings > Automation > Create Rule.

2. Trigger:

   • Field value changed

   • Select your Assets dropdown field.

3. Action: Lookup Objects

   • Use IQL:

     ini

     Name = "{{issue.customfield_XXXXX.name}}"

     (Replace with your dropdown field’s ID)

4. Action: Edit Issue

   • Select the text field you want to update.

   • Use smart value:

     css

     {{issue.customfield_YYYY}} Asset Description: {{lookupObjects.Description}}

     (Replace with correct field IDs)