Community resources
Community resources
Community resources
Jira Service Management
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We got the email from noreply@po.atlassian.net and the subject line is Subject:- Upcoming maintenance for Assets in Jira Service Management. Could you please confirm it is legitimate?
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Hello, dear Jira community. My name is Emil, and I am currently facing a little struggle with mail. So when a new issue is created and assigned to employee, they should receive an e...
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How to create automation for cascading fields and custome fields value for RFC to story level value needs to poppulate value for initiative and sub-initiative.
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Hi Team, Can you please make it high prior confluence page is showing down and there is no maintenance activity going on, can you please confirm why we are facing this issue at this moment?
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Our scenario. We use HCL Domino Databases for tracking Engineering Change Notes (ECN). A user creates a change and submits it in the HCL database. A number of emails are then sent from the databas...
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I am filling out an application to become an Atlassian champion. The application is asking for my Forums id and I cannot for the life of me figure out where to find it. The info provided states I sho...
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I created a Jira JSM customer portal and set permissions for the JSM customer portal and Confluence to have anonymous access. However, in a general browser, a "Something bad happened" message appears...
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Hello, We've noticed our users don't receive email notifications for internal comments on tickets they're assigned. Is there a way to configure JSM email notification rules to include Internal comme...
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Hi everyone, We’ve been focusing a lot this year on providing you with more robust ways to restrict who has access to what in Jira Service Management. Now we’re excited to announce the ability to...
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oddly enough i created this rule about 2 years ago so i do not recall the name of this rule and about a month ago we needed to add to this automation rule...problem was we could not find the rule tha...
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Hi! I’m looking to set up a service desk that supports multiple departments (IT, Facilities, HR, etc.) and would really appreciate some guidance and best practices. Ideally, each department would h...
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Have a few use cases for this question. We have a schema/object type of Employee with Manager as an attribute of the Employee which is a self object reference back to the object type of Employ...
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We sync all our users with AD using Crowd. When we disable a user, it automatically disables them in Jira - which is great. We do have some shared mailboxes that send in tickets to email addresses wi...
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If you’re in London or Seeheim-Jugenheim this May, don’t miss the chance to connect with Atlassian’s Service Management team at two of Europe’s top Service Management events: SITS 25 and SERVIEW Summ...
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I have integrated our operations alerting to ms teams and it does make a post when we have an alert in the group but it doesn't tag anyone. I want it to tag the on call person who is supposed to rece...
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I want to delete an existing alert of an application as it is discontinued from the organization. Can someone please help?
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I have setup our SLA "time to respond", to pause when a work item is moved into status "in review". Unfortunately this seems to only work for some of our work items but not for others. I can't find o...
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Hi, Is there a way to write a JQL statement asking if something happened 3 hrs. ago? I tried NOW(-3h) and it won't accept parameters. Thanks Dd
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Hi, Some of our users aren't able to select users in a dropdown menu. Take for example the following portal: https://stillfront.atlassian.net/servicedesk/customer/portal/45/group/55/create/145 ...
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This article started from a question about whether we could show fields on the Portal just for info. The original poster got the impression that having multiple forms on one request wasn’t really doa...
- Article
- customer-portal
- forms
- jira-service-desk
- jsm
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In JSM we have alerts of every request that is created. So a service request will also raise an alert, however, for the alerts we want to use the on-call schedule to also be notified outside office h...
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I am trying to make an automation for the following. I made a request that is to be used when a user wants to have a change on a report. I created the reports as assets in JSM and have added an owner...
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Hello, I would like to share an automation rule with another co-worker who is not a team member on my board. What are the steps to share an automation rule?
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I am working with Jira/JSM DC 9.12.x We need to set a new Assets Object custom field that has been added to issues. My first thought was to use an Automation Rule. We have ScriptRunner, so we have ...
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I am trying to create automation in Team managed project that will update status of a linked issue in a company managed project . Can we make the automation's scope to be multiple project so i c...
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Atlassian Community Events
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| 15 | |
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| Subject | Author | Posted |
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT | ||
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| May 15, 2025 6:29 AM PDT |