Community resources
Community resources
Community resources
Jira Service Management
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Hi, When I add a Portal only customer to a project I can only enter their email address. We need to be able to enter the users name as part of adding the user. We are using OKTA for verification for...
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Dear all, how can I modify the graphics on the resume/overview page of a Jira Project? This resume seems to be fix and not changeable. I would like to show the quantity of components in a ba...
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Hi, We have an issue of formatting incoming emails to JSM tickets? When emails come into a ticket it is creating a very tall thin column of text which is difficult to read/unattractive. I am be...
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I am administrator of my project JSM and cannot edit my workflows. It seems to me the rights are correct ? Thanks for you help Inès
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Two of our team members are unable to add customers as request participants to an incident ticket. When typing a name into the box it doesn't find the user (customer) however team members can be fou...
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I would like to create an automation so that when a TASK is moved to Responded status, a comment is automatically created in the corresponding REQUEST indicating the date the task was responded to. C...
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Hi, I cannot understand which is the filter used to show the "approvals" on the portal. We have a 3-step approval workflow and on the portal are always shown less ticket than if I query "whic...
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Hi, I cannot understand which is the filter used to show the "approvals" on the portal. We have a 3-step approval workflow and on the portal are always shown less ticket than if I query "whic...
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Hello, Need I need to activate the email channel so that users can create incidents from there. But when I try to activate it, I get this error. attached error Unable to create new...
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In our company we have a few different service desks with their own agents to follow the issues. But sometimes clients misjudge the problem and log it in the wrong service desk project. So in these ...
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How can we add an extra notification or reminder that you have a case to process? Today we only get one notification when you have been assigned a case. We need the system to send one or more...
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I'm bulk moving issues from one project to another, and I see this tickbox. What does it really mean? I've googled it but still not clear: Which one is the above project? Origin or de...
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Hi, I am trying to create an integration rule where I could use multiple alert processing rule set so that i could receive different alerts for open, close, acknowledge from single integration. My so...
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- opsgenie
- opsgenie-cloud
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I utilize the mobile app somewhat frequently while on the go with my phone or ipad. Since I primarily function in Service Management there are a couple things the app lacks that would make it may mor...
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Hello, I am not sure if it's just because I'm an administrator and can see everything, but the user support desk and employee help desk show up on the same page. I don't want employee...
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I have 2 Help Centers. The same project is connected to both help centers. When the client clicks the view request link in the emails, will it take them to the default portal? Can I control wh...
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Hi Community - Hoping for some assistance here. I have not been able to find a solution and have hit a road block. I am looking to create a widget in a Jira Dashboard which re...
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...Data locators that reference specific array indexes (for example company.region[0].id ) will no longer be supported in JSON import configurations. Changes to the public REST API T...
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I looked this over and while a lot of questions seemed similar it didnt really apply to my situation. We have 2 emails connected to our account, lets say help@helpdesk and support@helpdesk. What i a...
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Our Help Centre portal as shown in JSM is different to our Portal URL as shown in the related project configuration: Help Centre: https://ourcompanyname.atlassian.net/servicedesk/customer...
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We need the ability to prevent copying of certain filters. Will this ever be considered? We find that copying enables a user to change the criteria of the original which can show sensitive or private...
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I am trying to route my Jira Service Management forms with my Jira Virtual Assistant. I created Intents that tie to different form types (bugs, enhancement requests etc). Everything works in the test...
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I was advised that it is possible to use post functions in a JSM workflow to do things like transition an issue to another status when a customer leaves a comment. The idea was to be more efficient w...
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Will all migrated OpsGenie Integrations pointing to https://api.opsgenie.com/v1/json/xyz endpoints need to be recreated before February 19th when OpsGenie goes read only? I have yet to find any...
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Hello, I am using an automation to send emails to users after Create. It is a Project Scope rule, limited to this one project, ESM. It is failing with an error message in the logs "There is no value...
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