Community resources
Community resources
Community resources
Jira Service Management
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Hey together, We want to forwarding emails from our customers. The email handler should create a support ticket for our customer, which email we forwarded and not for our user. is that poss...
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Newbie looking for ideas or a 'how to' on an approval workflow in the cloud instance. The built in service approval has the approval at the top so the approver has to approve/decline it before the a...
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Is it possible to link the Client Portal to a particular Confluence space that is client facing only and link the project the Client Portal is on to another confluence space? Basically is it possible...
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Incident Creation Screen: In the incident generation screen, there are 2 Insight fields that are "Equipos" and "Sucursales" and 1 field called "Descripción". Our need is that when the t...
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I'm setting up my instance of Jira Service Management for Customer Support. How would I create all of my customers without sending them an email invite to sign-up. Later, after I import al...
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Hi folks, I am sure there used to be documentation on the mindville site as to how one can create a complete copy of an insight schema with all the objects. Does anyon know how you do this? ...
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This seems to be a very simple thing but the results are always different from what I was expecting. I want to look at issues created between the 1st and last day of a specific month, however, it ne...
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Looking for some guidance. I'm Configuring my Customer Support Portal and would like it to open to a single form. When my customers browse to my Support Portal, I would like it to op...
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Hello! I am facing an issue regarding the Checklist visibility. Me and one of my colleagues have the same roles and permissions. Moreover, the Permissions in the Checklist for Jira Cloud settings are...
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Hi, i've got a little problem using smartvalues in my jira automation webhook. I'm using {{webhookResponse.body.additionalInformation.fields.first}} and receive {id=3...
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created a workflow in one admin site and I need to copy it to another?
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Hi, I created a calendar for one of my projects as well as the holiday. I have 5 other projects, how can I use the same calendar? If not, how can I copy the calendar from one project to use on othe...
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Dear team, how to configure secondary approvers in Jira, in case primary approver is on leave. In some of our service requests we have an approvals required from different teams as well. For examp...
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We want to add a table in some of our service requests and were using "Table Grid Next Generation" add-on but due to compatibility issue with some other add-ons we have decide to disable "Table Grid ...
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Hi there, is there an easy way (or an app) to annotate pdf documents in the attachement section of jira service management? So downloading, annotating and uploading again is too much efford. Should ...
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How can we ensure that only the people allocated to a project are listed in the list of assignees and reporters to be selected in a request or raise a request on behalf of? Currently users s...
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Hello, In my project i have 5 screen schemes and i want to add new screen scheme. i was able to create a new screen scheme but i dont know how i can add this new screen scheme in my general sc...
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Hello, in an automation i create a new service request and want to insert a link in a comment with the customer URL of this created service request. Any ideas? I thought there is maybe a sm...
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I was getting alerts from prometheus on Opsgenie but from 10 to 15 days I was not getting any alerts on Opsgenie.
- Question
- integration
- opsgenie
- prometheus
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Greetings Fighting and learning at the same time. I want to set up an automation rule that when a customer updates comments on a JSM ticket, either by email or via the portal, the same comment gets ...
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Good Day We have a project with more than 100 automation steps and we are finding it hard to update as we are unable to see the automation task description from the automation view. ...
- Question
- automation
- cloud
- jira-service-management
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participant still added once i removed his name
- Question
- jira
- jira-service-desk
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Hi atlassian community! I want to set up customer satisfaction automation for the portal. After closing the request, the client receives a link to the form in the comment. However, reactions and c...
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I just upgraded from Jira Service Management 8.20.2 to 8.20.8 and noticed that when assigning a ticket to an agent, the agent drop-down list shows a duplicate of each agent. Does anyone know why this...
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I'm having an issue adding users/customers to an organisation. The problem I'm having is we have a publicly accessible portal and we've been encouraging (but not required) customers to sign up using...
Related collections
Atlassian Community Events
| User | Count |
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| 23 | |
| 7 | |
| 4 | |
| 4 | |
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| 4 |
| Subject | Author | Posted |
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| 5 hours ago | ||
| yesterday | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT |