Community resources
Community resources
Community resources
Jira Service Management
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Hi, After migration to the cloud, email notifications are sent to all involved customers even if they are in the email thread. So the customers receive duplicated emails for the comments. ...
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Hi, I'm seeking advice on best practice options for managing SLAs, more specifically the "Time to first response" SLA in scenarios where we need to log an internal issue where the "customer" is no...
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I have an automation configured to move a ticket in resolved back to in progress if the ticket is updated by the requester. The same workflow should also remove the resolution, however the automatio...
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Hi All, Is there any way I can set the audit log so that the login/logoff event will be recorded? I tried to set the "com.atlassian.jira.login" to INFO in system-logging and profiling, but still no ...
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I have imported a lot of user data into the Service Management project, which is already properly displayed in the Customers. Now, I am creating IT Assets objects in Insight , an...
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I would like to remove these field shown in the image attachments but cannot find anything online about it, thoughts?
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Olá, boa noite! Estou tentando alterar as configurações visuais dos e-mails de notificação do cliente, já acessei Configurações do Projeto / Notificações do Cliente / Editar Tampletes e modi...
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Hola , alguien sabe como eliminar una subtarea? de un proyecto o epic
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Hi there, With the pending rollout of JSM attention is turning to asset management. We have a legacy onprem system and the business wants to look at Discovery options. I see that insight...
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La idea es que desde el portal los agentes puedan crear un ticket con el tipo de solicitud en cuestión pero que los usuarios/clientes del portal no puedan ver esa opción. ¿Se puede tener est...
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Hello! We are looking to make our asset management process more efficient by using the QR codes from Asset Management. Is there any printers that work well for y'all with these QR codes, stick...
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Hi All, I am quite new to Jira (month) I have been looking at ways at improving our existing Change management within the Service project. I wanted to know if this is achievable or no...
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When we create an integration(Datadog, NewRelic) with Terraform, the API key doesn't return on the payload. How do I get the API Key? I've tried on https://api.opsgenie.com/v2/integrations/integrati...
- Question
- api-key
- datadog
- integration
- opsgenie
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Is it possible for Internal Employees to create tickets via Microsoft Teams themselves?
323 views 1 0 Deleted user June 7, 2022 -
Hello everyone. I created a custom field labeled contact type and want to create an automation rule to set that field to email each time someone sends in an email to our instance. Is that poss...
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We are sending the email to the support address for ticket creation but the ticket never gets created. We have re-indexed and checked all email settings and everything seems to be in place, This is a...
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I will preface this with saying I am not a savant when it comes to script languages. I can fumble through on a good day. With that being said, I think I am looking for some form of scriptrunner scri...
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Buenas tardes queria crear un filtro para que me muestre todos los IN que se fueron generando en los ultimos meses pero solo hasta el dia en que abro el dashboard como para ir viendo la tendencia de ...
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Customer Organization has already been added, but it does not appear on the printing form
259 views 2 0 Deleted user June 7, 2022 -
I want access custom fields in api form. e.g. customfield_10149 I want to access like this: https://fenergosupport.atlassian.net/rest/api/3/field/appkey__customfield_10149/option Would you be able to...
- Question
- cloud
- jira-service-management-cloud
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We have current state: Customers create a lot of requests of different type with different time to resolution. While a customer can search and filter his requests on his own, we want to provide a c...
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"Waiting for my approval" requests not appearing in Customer Portal when user selects "Requests > Approvals > Waiting for my approval"... Apparently some bug in the filter of the Custo...
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I just want the key value of issue created in my application, so that I can add data from my application. I have try to do that using API but I am not able to succeed. Other than this I have created ...
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In some cases we might have more then one approval round in a single issue for the same status - i.e customer didnt approve the first window to run a change, but approves the second provided. My us...
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If someone updates a request by sending an email, it is normal that they should receive an email back to say that the request has been updated? If so, can this be turned off as it seems a bit pointl...
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Atlassian Community Events
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| 37 | |
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| 7 hours ago | ||
| yesterday | ||
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| Tuesday | ||
| July 24, 2025 12:26 PM PDT |