Jira Service Management

i need to create an issue, in the Project-list the project is not visible. How can I be member or what do i need to do to see this porject? The name is: WSE_DigitalSupport_Content (DIGISUP)

• Question
• jira-service-desk
• jira-service-management

Buenos dias, estoy teniendo problemas para cargar personas en las reglas de automatizacion de round robin me tarda en cargar para que pueda ver las personas que tengo saben si es problema de jira q...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Estou testando a criação de um cliente e adição dele em um projeto do service desk, é solicitado um auth, esse Authorization seria especificamente quem ? do projeto ? do cliente ?  E quand...

• Question
• cloud
• jira-app-development
• jira-service-management
• jira-service-management-cloud
• language-pt

Bom dia! Preciso saber se há como adquirir o ID da conta dos usuários, através do e-mail dos mesmos.

• Question
• cloud
• identity
• jira-service-management
• jira-service-management-cloud

Creamos campos personalizados en jira, estamos tratando de extraer la data con una api para trabajarla en otra base, pero no podemos encontrar en la documentación como realizar las relaciones con los...

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

...ssociated with an Organization. I assume that is because we have a public portal that anyone can create a ticket in. The problem I see, though, is that a user might exist as a random user not associated w...

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

I'm working on a training program for our support team and would like it to be something like Atlassian University.  Is there a template or app that we can customize to use as a training program...

• Question
• atlassian-university
• cloud
• jira-service-management
• jira-service-management-cloud

Hello, we have set the Jira Service Desk portal in order to open a Triage ticket when a customer send an email to the appropriate email address. it looks like everything is set up correctly but the...

• Question
• jira-service-management
• jira-service-management-server
• server

I would like to translate my jira project to Serbian, a language currently not supported. Do I have an option to translate the entire project, sidebars, buttons... etc etc... my self?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Dears,  Kindly I need to delete workflow from the system. How can I do this?  

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Jira assigns a unique id automatically to an organization when it is created. I have been trying to view this organzation id in UI but can't find it. The id is only visible in the url. Is there a ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi Team, I am trying to create ticket in JSM using Postman Rest API but getting an 400 Bad Request error. Please help to fix this issue.   Regards, Vinod Rathod

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello, This refers to storing assets in JIRA without using Insight, and instead populating them from a 3rd party product. This youtube video tells us that we can filter assets so users can only see...

• Question
• assets
• cloud
• jira-service-management
• jira-service-management-cloud

Hello Team!   I want our queue layout to be something like this: As it looks more pleasing and organized.    This is our current layout:   This requires us to c...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk-cloud
• jira-service-management
• +1 more tag...

Hi Community, 我在进行如下自动化设置时出现了触发器报错。 我想要实现的自动化是可以每5分钟触发一次，自动化规则为当issue在某些状态(非完成状态)下，”Issue创建时长“字段自动输出{{issue.fields.创建日期.diff(now).days}}；当issue在其他状态(完成状态)下，”Issue创建时长“字段自动输出{{issue.fields.创建日期.diff...

• Question
• automation
• cloud
• jira-service-management-cloud

Hi Team, I want add Approval and Declined steps Button in Jira Service Management Workflow but option is not available in workflow. PFB Screenshot,  

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello, I have the problem that I would like to filter my tickets, I want a filter in which all tickets appear that have no assignment impact and urgency. It doesn't work with != or not in , an...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Good morning community, First I would like to know if it is possible or not, the procedure I have in mind to carry out with Jira Service Management or do something similar to this: NEEDS: I would ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello everyone, How do i remove a service management project from the portal? Anytime i create a service management project, it is automatically added to the portal. I want to choose which project ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, After migration to the cloud, email notifications are sent to all involved customers even if they are in the email thread. So the customers receive duplicated emails for the comments.   ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I'm seeking advice on best practice options for managing SLAs, more specifically the "Time to first response" SLA in scenarios where we need to log an internal issue where the "customer" is no...

• Question
• cloud
• internal
• jira-service-management
• jira-service-management-cloud
• sla

I have an automation configured to move a ticket in resolved back to in progress if the ticket is updated by the requester. The same workflow should also remove the resolution, however the automatio...

• Question
• automation
• cloud
• jira-service-management
• jira-service-management-cloud
• resolution
• +2 more tags...

Hi All, Is there any way I can set the audit log so that the login/logoff event will be recorded? I tried to set the "com.atlassian.jira.login" to INFO in system-logging and profiling, but still no ...

• Question
• jira-service-management
• jira-service-management-server
• log
• login
• logout
• +1 more tag...

I have imported a lot of user data into the Service Management project, which is already properly displayed in the Customers.     Now, I am creating IT Assets objects in Insight , an...

• Question
• cloud
• insight
• jira-service-management
• jira-service-management-cloud

I would like to remove these field shown in the image attachments but cannot find anything online about it, thoughts?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud