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Can't enter a comment on Android mobile app?

Mark Harding
Mark Harding
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August 18, 2022

The comment entry field is masked by the "Add internal note/Reply to customer" field, screenshot:

 

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Connor
Connor
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August 18, 2022

Hi @Mark Harding your screenshot looks like it didn't upload correctly, can you try posting it again?

When I view a JSM issue with the mobile app, the bottom of the screen shows "Add internal note / Reply to customer". Clicking either Add internal note or Reply to customer opens up the comment field for me to enter my comment. I'm interested to look at your screenshot to see what you're experiencing. 

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Mark Harding
Mark Harding
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August 18, 2022

Thanks Connor - I see. An internal note is a comment - I thought it was something different. It's working as you say. Here's the screenshot again anyway:

 

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