Community resources
Community resources
Community resources
Jira Service Management
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Hello Community, I have issue type "user" with two custom field : - company : Text field - email : Email field I have insight object called "organization" with same na...
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Hello, I created a dashboard and set it to: Shared with logged-in users (VIEW) but unfortunately it doesn't seem do work. I need to be able to give permissions to see dashboards to th...
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We’re excited to announce our latest event, Atlassian Presents: High Velocity ITSM. Join us in person on December 8 in London at indigo at The O2, or tune in to the global digital experience...
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I'm trying to create an automation that will assign the issue to one of the users from the list using balanced workload or round-robin, and I'm looking to pass the user list from external webhook. Bu...
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I know that incident investigation could work with gitlab/bitbucket but there is no mention about github or argocd. On the other hand I saw that there are integrations with github and argocd, yet no...
- Question
- cloud
- continuous-delivery
- github
- opsgenie
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We just rolled out service desk at the school district I work for, and we have 2 main projects in use. Our IT Helpdesk and our Facility Maintenance requests. All of my IT staff and most of my mainten...
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I have 3 issues. I cant see this issues in project, board or in issues tab. When I want to see issues, I saw this error; When I search issues in filter, I saw issues in there. But again...
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When somebody from outside the organisation(e.g. somebody from their private mail adress because they lost their access) writes our JSM e-mail adress a mail, nothing happens. The sender doesn'...
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How to activate single sign in for all accounts in Jira as an admin
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Hi everyone, On my service project, I have three approvers for issues. This approvers were assign automatically and added to Request participants. But in some case, we change it manually on edit iss...
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Hi, We have a two nodes JSM and I am trying to execute an automation script. The script is not being executed and I can see this in the insight-automation.log: 2022-10-11 10:34:09,715 [htt...
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Hello , How can I fix the same mail address but different sender name in incoming mails related to a task in Jira? I need urgent help on the matter. Thanks Violet.
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The last few days it seems like all customers are removed from all my Jira Service Management portals. This is the view I now see in one of my portals: Even when re-adding clients after refresh...
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I'm using Jira Service Management with a team-managed project. I connected an email account to the project. When an email is received, a new ticket is created. In the mailbox, the email is marked rea...
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i made a rule that when i change the status of a issue it makes a development ticket only problem i am now having is that i cant seem to get the request type changed. now when i use the automati...
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Hi, so my job as an auditor wanna leverage JIRA for audit implementation evidence submission system that automatically create form when i create issue with specific label (ex. need evidence) and due ...
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Good day. On the server, it is possible to create a custom field with the type Insight Referenced Object. Is it possible to do this on Cloud? If not, are there any other implementation me...
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Hi, I have a requirement to provide some reporting on details (fields) of tickets need to be replaced by a number (numerical) value in the report. Example below The status of the ticket at ...
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Hello Community, I have a request form from https://{my-domain}.atlassian/servicedesk/customer/portal/ which is connected to a webhook via pipedream.com where I can see the fields of a submitted ...
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When i import date fields from a CSV file they automatticlly interpret the date in US format if the day is less than 13. If I import 03/12/2022 (dd/mm/yyyy) the date is interpreted as 12/Mar/2022&nb...
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Can I edit/re-configure the chat settings in JSM? I am stuck with a request type that I don't want to use. How do I remove/edit the slack workspace, request types under Project Settings >> Chat
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Good day, Team. A client of ours is not receiving the activation email. However, someone else in their organisation did. 1. Can someone have a look at why the email isn't being sent out? I ...
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I want to ahieve two things using INSIGHT: 1. Create relations between objects in order to use the built-in graph function and in order to see incoming references on each object 2. Show the ass...
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Donde debo pegar el código del widget generado por jira
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Hello all, I am trying to reorganize our knowledgebase to make it more intuitive to use for our customers. Right now, you would have to click to our KB on the portal and the only way to see the arti...
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