How can you link an incident to a customer?

[Rushabh P]

Hi,

We would like to assign customers to incidents. How can we configure that? When we create an incident for testing purposes, we do not see any customer field to choose from.

Please advise.

Thanks

[Joseph Chung Yin]

@Rushabh P -

To supplement what @Alex Koxaras -Relational- suggested, you need to know that you cannot assign an incident to customers, you will need to add them as Requested Participates of your incident.  In JSM, assignee of issues are Agent only.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Alex Koxaras -Relational-]

Hi @Rushabh P@Rushabh P,

You have to use Organisations for that matter. Inside organisations you place customer. So for e.g. you have one organisation called "Microloft" and inside there you place all microloft.com customers. Read more here https://support.atlassian.com/jira-service-management-cloud/docs/group-customers-into-organizations/