Community resources
Community resources
Community resources
Jira Service Management
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Hi, Is there a way to configure parallel approvals in the Jira Service Management Datacenter version? There are approvals sequentially configured where the request goes for multiple approvals one a...
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Came across YouTube video for password encryption advanced custom field Storing Passwords in Jira in a Secure Way - with Access Control, Mask and AES-256 Encryption - YouTube I do not s...
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Hi all, Trying to get the simplest Postman GET request from (servicedesk/insight) Jira Insight. No issues using the normal jira API calls, e.g. <baseurl>/rest/api/2/issue/<issue_id&g...
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Could we please get a downloadable v-Card for Opsgenie numbers used in Australia? Some of our staff are having issues where the Opsgenie number is being blocked therefore they are not getting escala...
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hi, I would like to know if there's a way of deactivating the notifications through email when updating custom fields. Just for custom fields. Thank you
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Hi, When I upgraded our "Mobile Plugin for Jira Data Center and Server" under User-installed Apps to the latest version 3.2.15 I got the message "System plugin required for the Jira Data Center and ...
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Hi there! Relatively new to Jira, trying to improve existing service desk set up. Right now stuck on trying to understand the whole issues, fields, screen and schemes configurations. I understand tha...
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Hi, I created resolution screen and it is working fine with certain projects normally, I configured the workflow to use it when reject or close an issue the issue that when I try to use it in...
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Hi! I need help with approver custom field. For me like administrator I can see user list from our Azure AD but other users when they create ticket can not see user list to choose user. more info on...
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Update: This release received strong user feedback. We contacted many of the commenters and are following up with updates that are outlined here. Hello everyone! We are very excited t...
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Hi, I've linked an email address to our Service Management account, which is mostly fine, but I've noticed in the processing logs that a couple of emails have a status of "CONDITION PENDING". ...
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Hello Everyone, I work in the billing department, we receive Jira tickets on day to day basis. I want to make an automated email system where my management shall receive an email every month w...
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Hello Team, I am exploring the functions of Opsgenie for my team. I understand that Jenkins Integration can forward Jenkins build failure alert to Opsgenie. But I am wondering whether we can...
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Unable to create Opsgenie alert from Service requests Opsgenie does not see the the service requests " type " we do not use incidents as a request type Also , there is no optio...
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Hi All I am creating a new workflow where when users try to regress in a workflow like coming back to 'To Do' from 'In Build' they should enter a reason for it and the reason list should depend on w...
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We have created a object schema for asset configuration and we want to show those details in issue view screen. I have created a custom field with Insight template and associated it to all the screen...
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I cannot add a webhook for my team integration. Please help. I am using trial.
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Hi All, I'm looking to create a dashboard for our developer which can give an overview of all projects, then top-level tasks can nest subtasks. Currently, I have omitted the sub-tasks a...
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Currently, my team uses Basecamp. I was brought on as a project manager and have been working on implementing things that I think will help out their procedures and keep them more organized. One of t...
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I have used the following queries to not show "Resolved" or "Done" in my queue and both should technically work but both are still showing in my queues. Any thoughts? status in (Open, "I...
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Hi ! I have service management where we have multiple organizations and multiple people for each organization who can use use portal to submit their requests/issues. I have one portal for the ...
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HI All We need to link a few issues where the issue is the same but has multiple reporters. The assignee may vary as well. I can't seem to find the right screen to edit. TIA Ross
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Hi So we have the following situation within the same project: Big corporations with hundreds of users and 1 or a few people who should be able to view all the tickets submitted within the same ...
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For some odd reason, JSD is triggering a "No Active License" alert on page load of the Customer Portal and any subsequent request pages. It seems to have started randomly, and it appears to happen ac...
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Hello, community friends! Hope you are well! I need more help if you can! I have a project that uses a form with service request approvals and its respective flow. However I created a second form t...
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Atlassian Community Events
| User | Count |
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| 37 | |
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| Subject | Author | Posted |
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| 5 hours ago | ||
| yesterday | ||
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| Tuesday | ||
| July 24, 2025 12:26 PM PDT |