Separating out or highlighting out customer ticket repiles?

[Short Hills Design]

Hi,

Is there way to add some type of divider or background color so we can easily look at a ticket and differentiate our replies from the client's reply? In other systems there's a divider or thin line so we can quickly scan down the page and see breaks in the conversation.

Thanks

[Alex Koxaras -Relational-]

Hi @Short Hills Design 

Out of the box no, there isn't a way. I know that other apps might have different kinds of functionalities, but them, they dont have certain functionalities that Jira has. So I don't mind.

Having said that, you can always look on the marketplace to find an app like

• https://marketplace.atlassian.com/apps/1216711/refined-for-jira-sites-themes?hosting=datacenter&tab=overview OR
• https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?hosting=cloud&tab=overview

[Short Hills Design]

thank you. I'll check out the links.