How to edit Time Field Format to (1 Hr 02 Min)

[Pavan Kumar]

Hello Team,

I am thinking to change my Time field format to show Hrs and Mins please help me.

currently my field is showing like 0.92 Hrs this is bit confusion to Client

[Trudy Claspill]

Hello @Pavan Kumar 

Is this a custom field you added to the system or a built-in field?

If it is a custom field, what is the field type?

If it is a built-in field, which field is it specifically?

Can you provide a screen image of what you see?

[Pavan Kumar]

Hello Trudy,

Thanks for Responding!!

It is a custom field and Field Type is Number field. The concept is It is the field which shows Time spent on ticket until it is resolved, please see the screen shot for more clarity

[Trudy Claspill]

Thank you for that additional information.

Jira doesn't natively support duration/time as a custom field type.

If you want to be able to display something in the duration form of # days # hrs # mins you would have to create customization to build that value from the number that you are recording. To display that you would need to have a separate Text based field because you cannot add text like "days" into a Number custom field.

When considering how to do that calculation you would need to consider:

- How are you getting the numeric value? Is that being set when a workflow transition executes or is it set manually by a user?

- When would you want to implement the formatting/transformation? Each time the value in the number field changes? Once per day? Each time a user refreshes a screen that would display the value?

- Do you want to display calendar time or business time durations? i.e. Do you consider a "day" as 24 hours or the number of working hours?

- Do you want to consider non-working days and holidays as part of that duration?

The transformation could potentially be done within an Automation Rule if you are limited to only native functionality.

Are you open to acquiring a third party app? I know that there are apps that focus on "time in status" functionality which you might useful.

There might be other apps that would just give you additional types of custom fields that would make your process easier.