Unable to cancel/uninstall 3rd party apps on Jira

[Ismail Sanni]

Hi guys,

I'm trying to remove unsubscribe/uninstall some 3rd party applications, before the end of the year so that I can make appropriate migration and configurations, but I was unable to do it. It keeps telling me to raise a Jira ticket and I did one but no response from Atlassian. I escalated the ticket and the status changed from "Atlassian investigating" to "New". Please who knows what this means?

Thanks

[Walter Buggenhout]

Hi @Ismail Sanni,

How are you trying to uninstall these 3rd party applications? From the above screenshot, it looks as if you - hopefully by accident - have tried to cancel your entire subscription?

It would help us diagnose if you could list the exact steps you followed to try and deactivate the app.