Forums

Articles
Create
cancel
Showing results forĀ 
Search instead forĀ 
Did you mean:Ā 

šŸŽ„ Stop Automation Fatigue: Balancing AI Efficiency with the Premium Human Experience in JSM

Balancing AI Efficiency with the _Premium Human_ Experience in Jira Service Management featured image.png


Join us for an essential webinar where we tackle the core dilemma in modern ITSM: how to leverage AI for scale without sacrificing the critical human connection customers still demand. Over-automation leads to "automation fatigue," frustrating users who feel trapped in rigid workflows.

In this session, you will learn:

  • How to design a Hybrid Service Model, categorizing requests as ā€œAI-Firstā€ for efficiency and ā€œHuman-Firstā€ for complexity and premium experiences.
  • Strategies to empower your modern agents using tools like Issue Templates Agent and Feature Bundle to drive consistency and transparency.
  • Real-world approaches for optimizing Jira Service Management to scale with AI while delivering exceptional human-centric service.

The presentation will be led by Michael Roberts and Carlos Almeida from SPK and Associates, and Kate Pawlak from Appsvio.

Event Details

  • Date: Tuesday, April 14, 2026 10AM PT
  • Registration: Click Here

 

Hope to see you on Tuesday!

0 comments

Comment

Log in or Sign up to comment
TAGS
AUG Leaders

Atlassian Community Events