Struggling to Understand Your JSM Tickets at Scale?

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AI Ticket Analysis for Jira Service Management helps teams analyze large volumes of service requests quickly and clearly, without reviewing tickets one by one.

Smart AI for Jira introduces Smart AI Ticket Analysis for Jira Service Management, designed to give teams and managers instant visibility into the health, trends, and risks across their service desk.

Clear Insights at Scale

Instead of digging through individual tickets, teams get a high-level view of what is happening across Jira Service Management.

The analysis includes:

• Summaries across queues and projects

• Ticket health indicators that highlight potential risks

• Trend analysis to identify recurring issues and workload patterns

This makes it easier to understand service performance at a glance.

Flexible Analysis Based on Your Needs

Different roles need different levels of detail. Smart AI for Jira allows teams to choose how deep the analysis should go.

Teams can:

• View quick summaries for fast decisions

• Switch to detailed analysis when deeper insight is needed

This flexibility supports both day-to-day operations and executive reporting.

Built for Jira Service Management Teams

Smart AI Ticket Analysis helps teams:

• Save time reviewing large ticket volumes

• Identify risks and trends earlier

• Support data-driven decisions

• Improve visibility for managers and stakeholders

With Smart AI for Jira, understanding Jira Service Management tickets at scale becomes simple, structured, and actionable.