JSM: Cannot fetch hidden request types from service desk

[Alfira]

Hello,

In the Jira Server project Service Desk we have several hidden request types (without groups). One of them is "IT help":

Using Java API in ScriptRunner Console I try to get the list of all request types including hidden ones.

I use the following script:

import com.atlassian.servicedesk.api.ServiceDeskManager
import com.atlassian.servicedesk.api.requesttype.RequestTypeService
import com.atlassian.servicedesk.api.field.RequestTypeFieldService
import com.onresolve.scriptrunner.runner.customisers.WithPlugin
import com.onresolve.scriptrunner.runner.customisers.PluginModule

@WithPlugin("com.atlassian.servicedesk")
@PluginModule RequestTypeService requestTypeService
@PluginModule RequestTypeFieldService requestTypeFieldService
@PluginModule ServiceDeskManager serviceDeskManager

def serviceDesk = serviceDeskManager.getServiceDeskForProject(Projects.getByKey("ABC"))

def query = requestTypeService.newQueryBuilder()
    .serviceDesk(serviceDesk.id)
    .build()

def requestTypesResult = requestTypeService.getRequestTypes(Users.loggedInUser, query)
def requestTypes = requestTypesResult.results

requestTypes*.name.contains("IT help")

It returns false.

In the list of requestTypes*.name there is not "IT help" too.

I read the javadoc https://docs.atlassian.com/jira-servicedesk/4.20.28/com/atlassian/servicedesk/api/requesttype/RequestTypeQuery.Builder.html and found the method filterHidden(Boolean filter) and used it in the script:

import com.atlassian.servicedesk.api.ServiceDeskManager
import com.atlassian.servicedesk.api.requesttype.RequestTypeService
import com.atlassian.servicedesk.api.field.RequestTypeFieldService
import com.onresolve.scriptrunner.runner.customisers.WithPlugin
import com.onresolve.scriptrunner.runner.customisers.PluginModule

@WithPlugin("com.atlassian.servicedesk")
@PluginModule RequestTypeService requestTypeService
@PluginModule RequestTypeFieldService requestTypeFieldService
@PluginModule ServiceDeskManager serviceDeskManager

def serviceDesk = serviceDeskManager.getServiceDeskForProject(Projects.getByKey("ABC"))

def query = requestTypeService.newQueryBuilder()
    .serviceDesk(serviceDesk.id)
    .filterHidden(true)
    .build()

def requestTypesResult = requestTypeService.getRequestTypes(Users.loggedInUser, query)
def requestTypes = requestTypesResult.results

requestTypes*.name.contains("IT help")

It also returns false.

I tried the same script with .filterHidden(false) - no luck.

At the same time search by non-hidden request type returns true.

I have admin role in the project and in the whole Jira.

Am I doing something wrong?

Or is it a bug? Is there any workaround to get hidden request types acepts using REST API which also has limitations https://support.atlassian.com/jira/kb/get-requesttype-jsm-rest-operation-doesnt-fetch-hidden-request-types/ ?

[Alfira · Accepted solution]

I found the answer myself.

There is not need to filter request types. Initial script returns paged results which contain all request types including hidden ones. So I used 

com.atlassian.servicedesk.api.util.paging.SimplePagedRequest to go through the pages and found hidden request types.