Cannot send password reset email for JSM Customer or reset their password myself

[Michael Cole]

Is there a way to send a password reset email to a jira service management customer? They are trying to reset their password, but are not receiving the emails. I sent them the tips in the password reset article but those haven't worked. I feel like I saw this option before when looking at our customer list so I am wondering if it was removed as part of some update.

Alternatively, is there a way I can update their password for them? I came across a help article that seems to describe doing exactly that, but when I go to the users page, it is only our internal team and none of our customers.

Thank you!