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- Community
- Tag: customer
Tag: "customer"
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Hi everyone, I’m Robert - creator of Sales CRM for Jira. If you’re not too familiar with my app: last year, I built an automation-powered CRM that leverages Jira and JSM data to compete with “...
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...ry Tick today and transform the way you communicate with your customers! For more information on how Tick can enhance your JSM experience, visit the our blog post. Bringing Transparency to J...
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...tep by integrating Custom JQL. Our vision has always been that work starts with the customer, which is why we see customer data as the foundation for workflows in Jira. With Custom JQL, we’re not just l...
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Working in Service Management is a game of quick decision-making. The number of applications and data is growing, your workforce is more volatile and distributed than ever, and your customers e...
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Hello there, Atlassian Community! Are you looking to streamline request management on your Customer Portal for clients or internal users? Is the native solution not enough? Join u...
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We’ve been working hard behind the scenes to enhance the way Jira Service Management (JSM) admins manage large numbers of customers and organizations. Efficiently handling customer permissions f...
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Summary of Issue No knowledge base articles are listed within the Knowledge Base page on a Service Project. How would this situation happen? Root Cause This happens when a customer has t...
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Update (02/01/2024): We have added all customer notification types to this feature. Now, administrators can view all customer notification failures under one tab. Thanks Hi E...
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How to enable different levels of support depending on the customer category? Support teams are often overloaded, and they have to prioritize tasks. In large-scale companies, customers have d...
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Summary Sometimes, users with the role of Project Administrator or Service Desk Agent in a service project are not able to manage/add organizations or add customers to an existing Organization.&n...
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TL;DR - today we’re releasing the first of our new customer service management capabilities for Jira Service Management. Customers and organizations now have their own profile pages, complete with d...
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...い。 JSMヘルプセンターにAtlassianアカウントでアクセスするには、ユーザーに次のいずれかが必要です。 “User (Agent)” の製品アクセスロール、または “Customer” の製品アクセスロール “None” がヘルプセンターにアクセスすることはできなくなります。 既存ユーザーの移行について 既存ユーザーには現在と同じJSMエ...
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...rojects, and view them through the add-on. 2. Give customers access to your Jira Service Management portal One of the biggest developments in facilitating an integration from Jira to O...
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Improving Customer Support in ITSM with Jira Service Management The Data Center version of Jira Service Management is typically the best option for large organizations that need to manage a high v...
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Are you finding it difficult to maintain high levels of customer satisfaction in your support desk? If so, there is good news for you. The solution lies in automated sentiment analysis, which can g...
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We are taking another step forward in helping you manage your customers in JSM. We have created a dedicated product access role for Internal Customers. To recap, there are two types of customers i...
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...verything done faster. Today we will be focusing on the use of emails to create Jira tickets using a Jira Outlook Plugin: Microsoft Outlook for Jira. The Importance of Customer Success for S...
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Crumbs is our simple CRM that integrates with Jira and enables you to organise your customer information in context. Now with the Crumbs API, you can use the app to solve all your customer data m...
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Do you need to improve handling customer requests to be more efficient and effective with Jira Service Management? It means that you need to implement customer and organization management. Why? B...
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...4% of customers would rather contact a business through their X account than through an official business call. People are opting for social media communications more and more each day, and that a...
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Did you know that 89% of consumers decided to switch companies to a competing business due to a poor customer support experience? That leads us to one thing, the stakes are unbelievably high in e...
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Jira Cloud products both simplify and automate the management of daily tasks and projects. Today we're going to talk about an app for Jira Cloud, CRM for Jira Cloud – Customers &a...
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At Atlassian, we take great pride in the software we ship, and even greater pride in the success our customers achieve when they use our products. #JiraHeroes is our new monthly spotlight s...
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At Atlassian, we take great pride in the software we ship, and even greater pride in the success our customers achieve when they use our products. #JiraHeroes is our new monthly spotlight series&n...
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It’s no secret that messaging apps have revolutionized how businesses provide customer support to their clients. Today, 92% of people use at least one messaging app, and over 2 billion users visit t...
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