Jira Service Management

Can I set the permission where a customer A can see ticket created by customer B, but only if customer B is in the same group as customer A. Currently customer only can see tickets that's created b...

• jira-service-desk

Hi, We're using Confluence 5.4.3 with Jira 6.1.6 and Service Desk 1.2.1. In the edit issue view in Jira, the "Create KB article" button shows up inconsistently - some issues have it, some don't. ...

• jira-service-desk

How do i add message to login screen of service desk of Jira e.g. do not use domain

• jira-service-desk

If I buy 50 users Service Desk does the 50 user limit count up agains my Jira 50 user? Or I get 50 users for Service Desk and 50 for internal use.?

• jira-service-desk

Hello, I raised a previous question about whether to use 1 service desk or multiple for supporting multiple client companies. Our comapny supports different applications for each client. I wante...

• jira-service-desk

I was looking at customer service software and found JIRA. We're not a software company of course, but we are looking to track tasks that are submitted via email or web. We'd like a system like des...

• jira-service-desk

Is it possible to add a custom icon to the list of icon choices for the issue types displayed on the customer portal in service desk? How?

• jira-service-desk

No, I haven't yet started a trial of the JIRA Service Desk product, but I have a basic question as part of the evaluation I'm doing. Does this product use any different rules to assign issues to grou...

• cloud
• jira-service-desk
• jira-service-desk-cloud

We have been using JIRA to track IT project work for awhile and a different product for IT service desk issues. We are a small IT team so the same team does project work (longer term work) and hand...

• jira-service-desk

I have a requirement to remove the text "Not a member? To request an account, please contact your JIRA administrators." from all of the login pages. I have removed it from the standard JIRA pages (l...

• customer-portal
• jira-service-desk

I have jira agile and service desk installed on my server. Can-I use the kaban view of jira agile in service desk? If no, do you have any other solution ?

• jira-service-desk

Hi, Can someone tell me how you export a queue's contents to an excel document. I've looked at the SLA reports, and while useful I would like to get a listing of all cases for a month, then show t...

• jira-service-desk
• report
• service
• sla

How can I see and export the detail that is used in the Transition time calculations?

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I create a service desk project and then deleted it but the field configurations is still there. How can I delete it? I'm not getting any options to remove it. It is not associated to any F...

• jira-service-desk

Hi, within Jira Service Desk (version 1.2.0.2) we have defined different SLAs. We want to use them just to measure the different times within our workflows, but in a first steps we don't want to fo...

• jira-service-desk

JIRA project is browsable by non-JIRA users. They create issues. Reporter is left "Anonymus". I have a SLA "Time to first response", which is stopped while this condition truns true - Comment: F...

• jira-service-desk

I need a way to track a customer calling me, and I need to be able to quickly log what company is calling, with a drop down of authorized contacts. Then I fill in my customer's issue. It seems like...

• jira-service-desk

Hi All. Completely new to this, so please be patient. Is it possible to have no login required for the Service Desk Customer Portal? Cheers, Matt

• cloud
• jira-service-desk
• jira-service-desk-cloud

How can I recover an accidentally deleted Atlassian On Demand Jira Issue linked to Balsamiq

• addon-com.balsamiq.confluence.plugins.mockups
• jira-service-desk

We are currently running JIRA for our development team, we would also like to run JIRA service desk. Is it possible for the two to run on the same server?

• jira-service-desk

Hi: I am testing the customer portal feature and am confused. I hope that the customer portal can be in Chinese as hard as possible. However, from the attached screen capture, you can see...

• cloud
• jira-service-desk
• jira-service-desk-cloud

HI, I am really confused by the fields of a screen. I am trying the JIRA service desk. The default field of the Resolved screen does not have the "comments" field, but it renders the comments fiel...

• jira-service-desk

Is it possible to use JIRA Service Desk as a public-facing customer portal without burning a license per public-facing customer similar to how Zendesk works? Ideally customers could come to the p...

• jira-service-desk

Does anyone know is there any plugins or some way to get "CFR Part 11 E-Signatures (FDA Compliance)" avaivable for Jira OnDemand (Cloud) product anytime soon?

• jira-service-desk

Hi any one help me regarding this

• jira-service-desk