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Jira Service Management
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It is possible that the customer portal, you can add transitions workflow, so that the user can run? I configure the user within the Service Desk User, so could not access the issue to transition.
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In the look and feel section of our Jira instance I have uploaded a new logo. This won't appear in our default browser (IE 8) when accessing the site. It shows a box, the size of the logo with a red ...
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I have created a Custom field of the type "Date Picker" when I click it when creating a new ticket in our OnDemand Jira Servicedesk project. No calender pops up, nor can I type a date. When I click...
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we want to import tkts from another system and keep the original tkt number as part of jira issue key number. is it possible? thx
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So I may have one Service Desk (an IT Help Desk) but want and executive team to see a Group of Requests Types on the Customer Portal that other people cannot see.
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Every time I create a new servicedesk, I have to create a new calendar with our business hours and the holidays. Is there a way to reuse the same calendar in different servicedesks SLA's?
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Hi; I'm Jörg from Hamburg, Germany! We will try the Service Desk after Installing Jira 6.2, and I have a question: How can I import a set of contacts to Service Desk, and how can I update...
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I want to be able to "group" issues, similar to creating Epics in Agile, to help organize ongoing maintenance requests under one Epic. I don't want to have to filter by component each time I go into ...
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When configuring the web portal is there a way to get line breaks inthe field help text? I'd like to provide a bulletted list of things for people to consider putting in the description when raising...
8,122 views 4 2 Deleted user April 16, 2014 -
I am using OnDemand JIRA & Service Desk and would like to see the email logs to see if certain emails are being sent. Is it possible to access the atlassian-jira-outgoingmail.log file if using a...
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In Service Desk I can click on 'My Requests' and it shows me my requests. Is it possible to view all requests from all users in the Service Desk? I know that I could go to the JIRA project and view...
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Hello, I'm a new user of Jira Service Desk and we're currently testing this product in order to replace Redmine and OTRS, and buy Jira. I need some help about the Service Desk. I set the mail ha...
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Our customer would like to receive a confirmation email when they create a Service Desk request using the customer portal. In the JIRA project of the Service Desk I have gone to Administration ->...
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We have been loading issues into JIRA Service Desk OnDemand for over a month now. I just started using the JIRA's Agile functionality for development project. Is there a way to move the service de...
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Concretely, I want to have the following: A "time to resolve" SLA that sets different goals for different priority issues. Higher priorities correspond to faster time to resolution. Priorities ar...
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I need to import over 2000 Zendesk tickets into Jira-ServiceDesk. The tickets need to include all the tickets comments and attachments. From documentation i have seen there is no built in Importer fo...
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I am trying to create a Service Desk Customer. I created a new user in JIRA which by default gets added to the 'users' group. The 'users' group by default belongs to the Service Desk Team project ...
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I am trying to create a report in Service Desk with 8 series but after creating 4 series the '+Add a series' button dissapears. Is there a limit of 4 series per report? Is there a possible work-aroun...
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I am trying to use DVCS to link a repository. It has linked other projects succesfully, and was synchronizing a particular reposotiry but stalled for a few hours after 1295 changesets. I stopped a...
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Hi, Have on demand and have changed the order of the buttons in the issue view window. (With opsbar-sequence). So, now I need Atlassian support help so we will get three visible transition butt...
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At the moment I have queues in our Service Desk that we are not using e.g. 'General IT support' and 'Faults & outages' and some others. I doubt that we will ever use them so I would like to delet...
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Does anyone knows what mechanism JIRA Service Desk uses to prevent the regular JIRA notification from firing? We have a setup that catches issues that are created from email, and adds the proper "C...
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Our customer would like to receive a confirmation email when they create a request using the customer portal. Is this possible? If so where would it be set up? Thanks.
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Hi! At translations.atlassian.comJIRA Service Desk translations are available till v1.2.0.2. If I translate strings to hungarian and upload the translation jar to v1.2.4 to our jira instance, the...
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We have a Service Desk for clients to use to create support requests. When they create a new request they go to the service desk, then they click on the request type that they want to use and it goes...
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