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Jira Service Management
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Hey folks, last week, I presented JIRA Service Desk to our management board after I tested the demo version for quite some time. Now it looks like they want to buy it but bevor that can happen, ther...
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Hi, everybody. Would like to know if JIRA Service Desk provides a way to input estimate effort for tickets, so that besides SLA, one can see up front if a ticket will not be resolved within SLA, and...
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Hi, everybody. Would like to know if JIRA Service Desk provides a way to prioritize tickets based on global contract SLA. I mean say there's two customers each with a different contract terms....
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I have installed the Service Desk Add On to a JIRA 5.2 Server in a test environment. When I create a service desk to an existing project I cannot see the "People" option to manage rols & users o...
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image2014-11-27 12:43:18.png
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Hi Team I am using JIRA Service Desk.I am creating a Ticket through JIRA Service Desk eg I am creating a software request ticket.When i click "Need a software".A list containing...
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Just installed Service Desk on Production after testing and the "Settings"button is gone. I do not see a way to set up the email queue and there Agent management is gone as well...
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For example, our developers are JIRA agents, but would not but utilizing the Service Desk add on - when calculating the licenses we need for Service Desk, do I need to count the JIRA agents who will ...
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Hello, I have recently added Service Desk on our cloud installation and am in the process of evaluating it. One of the problems I faced was that I could not make the created vs resolved report to sh...
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I would like reporters to receive notifications via email when they comment on tickets they have reported. Is this possible? I understand JIRA uses the Service Desk notifications for the reporter, b...
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The ServiseDesk field "Time for first response" contains time, like "15h" or "3h" or "-1h", etc. We would like to have a Date/Time field, that would contain date/time for first response. Some...
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I have a service desk setup where I would like to put a bulleted list in the field help. I've found that you can use Confluence Wiki markup in the field help, which has helped with some things, but i...
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A quick search in the Marketplace didn't yield any addons for Service Desk integration with SoftPhone services like Five9 and Chat Clients like BoldChat. Are there any integrations like this th...
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Hi, I have a problem. The problem is I want to SLA reports hourly eveytime but sometimes SLA reports are daily and I can not change that. What can I do for take SLA reports hourly everytime ?
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2014-11-23 13:48:02,159 UpmAsynchronousTaskManager:thread-1 ERROR nabovati 786x81x4 31g7ew 127.0.0.1 /rest/plugins/1.0/available/featured [upm.manager.install.ObrPluginInstallHandler] OBR resolver ha...
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I would like to use Confluence as a technical and user documentation portal for external customers. For example provide web based user guides, admin manuals etc. Customers need to be able to navigate...
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I have created an issue for a user who contacted us through email. After a few emails, I summarized his issue and created a Help Desk topic for them. Since I created the issue as an Agent, (although...
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Hi I'm using Database Custom Field (Kepler) plugin and it works just fine when I open ticket from JIRA. I added a Single Selection List custom field and I can see all the values retrieved from datab...
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Hi. As the subject says, I need to be able to group service desk customers by company, is this possible? If it's not, is it possible to report on, for example, number of open cases per company rathe...
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I would like to change the color of the navigation bar in the JIRA service desk and followed this tutorial: https://confluence.atlassian.com/display/JIRAKB/Changing+theme+and+branding+colors+in+JIRA...
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Few days ago, customer web portals doesn't work. When I go to: http://kb.antfor.com:8080/servicedesk/customer/portal/33 the page is blank (like in the image) Captura de pantalla 2014-11-18 a ...
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Hi All I am trying to create two separate service desks - one for internal customers and one for external customers. I have two user groups - one for internal customers and one for external custome...
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Hi, I have a problem.I want to take SLA report hourly but sometimes reports are daily and I can't change it. Then,report is going hourly. What causes this?
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As a basic requirement of SLA tracking, we need to send out notifications when an SLA is soon to be breached. Where do I configure this? Thanks in advance!
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