Jira Service Management

Hello, I would like to know if there is a way to enable customer notifications ONLY when the customer submits issues from the customer portal. For all requests sent via email i do not want them to g...

• jira-service-desk

Hello,   My service desk 3.4.0 shows only type,Id,summary,servicedesk,status and reporter when customer goes to my Requests or organisation requests. Is there a way to show assignee column in...

• jira-service-desk

Hi

• jira-service-desk

I've read the postings regarding how to customize the Service Desk Customer Portal to include your company branding - but it seems like all you can do is add your company logo. Is there a way to make...

• customer-portal
• jira-service-desk

I want to hide for anonymous users for all Jira pages. Include */secure/Dashboard.jspa. And do redirect to the login page in Service Desk. But not in the Jira dashboard. How can I do that? I use a pr...

• jira-service-desk

i want to get the update ticket event (generic one) rather update each and every component of ticket. How can i Do that.

• jira-service-desk

Hi all,  How come when i create an issue for a customer and put them in as a reporter and i reply to that issue. The customer does not receive my comment on the issue.. In my dashboard it ...

• jira-service-desk

Hello, after our customers (b2b) were saddened not to be able to use dashboards and reports and the filter functions for the tickets in the customer portal are really insufficient, we decided to rel...

• agent
• jira-service-desk
• permission
• role

I am looking to implement the widget option, but have a couple of queries: 1) How to get the email to auto-populate for a logged-in user? I have a standard web application, where-in the user needs t...

• jira-service-desk

Our environment has lets say has 4 support options that a user can contact. The way we have it setup now for each of those environment we setup a project. so lets say we have a Help Desk, Netw...

• jira-service-desk

We currently have two instances of JIRA.  The most current one is in the cloud with Atlassian.  The second is an old version JIRA v7.3.6 on one of our private servers that I need to decom. ...

• jira-service-desk

In general the automation works with Issues created by Jira like Service request, but I did add a new Issue type - IT Help, same workflow, same screen, but it doesn't work with the new Issue type. ...

• jira-service-desk

Hello, When I'm on an issue in Jira Service Desk (connected to a Confluence knowledge base), if I click on "Create an article" to create a new KB article, I only get to choose between "Troubleshooti...

• confluence
• jira-service-desk

When looking at our customer portal, although the type of request (icon) shows on the customer view, there is no way of the customer distinguishing between whether the issues they have raised are inc...

• issue-type
• jira-service-desk

Hi,   I would like to be able to export Jira Service Desk graphs (not just their csv forms) into something pdf or something simililar.  It would be nice if it worked too with the gadgets...

• jira-service-desk

Atlassian support uses the site https://support.atlassian.com/contact/#/ where you can submit a request that creates a Service Desk request. It does not look like a portal. I need to do something li...

• atlassian-support
• jira-service-desk

Hello Guys, I'm creating the metrics for a Service Desk, and I was wondering if someone was able to track the: 1 Touch Tickets, I mean to identify all the tickets closed with only one interaction. ...

• jira-service-desk

Hi, I need to share file to some clients like an update. I want to send a link to all my supported clients which point to a file hosted in Jira Helpdesk. The client has to login to access the file....

• jira-service-desk

I have a new Service-desk installation. I have configured a mailbox to fetch mails. Tickets were created automatically. After that I created an additional Support-user and gave him rights to the proj...

• jira-service-desk

Hello,   Is there a way to alert Assignee when SLA is due soon? I am using service desk 3.4.0

• jira-service-desk

We are seeing some of the customers are accidentally turning off the notification. Is there a way not to display "Turn off Notification" link in customer communication email and not to show "Do not ...

• jira-service-desk

Hello,   I know the setting to setup contact administration option, however not sure where this form displays to test it out. Need help to understand where the option to contact admin display...

• jira-service-desk

Dear all, We are loooking for a Service Desk solution and we have any issue with the license system. 90% of our time we are going to use Service Desk, so Jira Service Desk is ok for us. 10% of ou...

• jira-service-desk
• licence

I have a JIRA Server 6.2.2 with JIRA Service Desk 1.2.5 expired trial installed. After upgrading to JIRA Software 7.6.2 ( with first upgrade to 7.0.11) and installed the latest version of JIRA Servic...

• jira-service-desk

Hello. We are going to use Jira Service Desk Cloud. Is it possible to integrate it with Windows Active Directory? Where can I find the description of the settings? Do we need additi...

• active-directory
• jira-service-desk
• jira-service-desk-cloud