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Where is the settings tab and Agent config in Service Desk

B
B November 26, 2014

Just installed Service Desk on Production after testing and the "Settings"button is gone. I do not see a way to set up the email queue and there Agent management is gone as well...

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B
B December 16, 2014

We resolved it by upgrading our JIRA version. Service desk 2.0 was not combatible with our current version. We upgraded to 6.3.6.

 

-Ben

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Andy Bare
Andy Bare December 15, 2014

I have the exact same problem.  Was this ever resolved?

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B
B November 26, 2014

Hi Charles,

 

Yes, I am the lead on this project and an admin on the JIRA instance. I actually just created the project to use with Service Desk. I am checking with my Sys Admin to see if there was anything odd about the install.

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Charles Wells
Charles Wells
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November 26, 2014

Just a thought, Ben, but do you have rights to administer this project in Production? Settings would require project admin rights. 

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